Klantenbeoordelingen van 1001puzzles

Found desired item at 1001 Modelkits:I looked everywhere in the USA for this item. It was either sold-out of no longer in production. My search lead me to 1001 Modelkits in France. They had a Ki44 that was out of production and hard to find anywhere, THEY HAD THAT TOO !! I needed a Eduard interior set for the 1/32nd Hasegawa Ki61, and there it was, Ordered up and in about a week I had it on my doorstep.Thanks to all at 1001 Modelkits for helping me finish my model.Respectfully,Kevin BurkeUSA

Good! Arrived just in time.:Order placed as gift for my nephew. Came nicely wrapped, and just in time after allowances made for Covid19. Customers are reminded that the company though based within UK imports goods from outside Britain so bear this in mind when delivery times are critical. I am broadly pleased with the outcome.

A little fucky to start with but…:A little fucky to start with but everything ended up great. Pretty fast shipping to North America. One of the only places with these items in stock.

very satisfied customer.:The order arrive on time and in perfect condition. The product is, as described and is of excellent quality. No complaints and I wouldn't hesitate to place a repeat order in the future.

Prima optijd het product ontvangen:Prima optijd het product ontvangen. 1 doosje was wat ingedeukt en de figuurtjes zaten in een zakje ipv netjes aan een frame. Dat gaf wel het gevoel dat ik iets 2de hands had gekocht

Het artikel is beschadigd, ik kan het niet terugsturen via mijn klantenaccount, geen van de telefoonnummers werkt en de klantenservice via e-mail krijgt ook geen contact. Ik wil het artikel terugsturen en mijn geld terugkrijgen! Het is geweldig dat er een 30 dagen retourmogelijkheid is - maar je hebt er niets aan als je niemand kunt bereiken via telefoon, e-mail of klantenaccount! Bestel gewoon niets!!! EDIT: Na mijn recensie op dit portaal heb ik nu een e-mail ontvangen en kan ik het artikel terugsturen tegen betaling van de verzendkosten. Zowel het artikel als de verpakking zijn echter beschadigd (ik had foto's bij mijn e-mail gevoegd), wat waarschijnlijk de schuld is van de fabrikant en het verzendbedrijf. Echter, de verkoper en niet de koper is hiervoor aansprakelijk (ondernemersrisico en kopersbescherming), vandaar dat de verkoper de verzendkosten voor zijn rekening moet nemen. En beide telefoonnummers (0308 09 35 7 83 en 49 692 045 79 231) werken niet.

The transaction and delivery was quick…:The transaction and delivery was quick and easy. The product was exactly as advertised. Will definitely recommend to friends and family.

I have not received my order yet:I have not received my order yet. Very slow delivery!!

Much better and I take it all back now.:Last time I gave them two stars and thought I was being generous. I can totally understand delays during the pandemic and, if they can finally, four months on, deliver something I thought impossible to find (which they did), I must say a thankyou. They get so many five stars, but too many one stars, suggesting a huge variation in perception. I would bet that an easy order, of readily available products, gets through in no time. Any problem though and the issue then becomes communication or the lack of. How often is that case anywhere? Even the standardised repeated replies, here on line, to the most favourable reviews, suggest a simple failure to communicate with customers. On this occasion though I got constant messages about delivery progress, for a product I had assumed impossible to find. Complete contrast to my previous experience. I will not judge them too harshly now, they have had problems with moving site I do know and there is some suggestion of a worldwide virus problem of some kind. Good luck folks.

NOT IMPRESSED!:I've ordered a few things and was kindly given a £5 voucher to use for my next purchase. When I tried to use the voucher it wa refused. NOT IMPRESSED!My last order was accepted and one model was delivered but the second is ""out of stock"". I was not told this until after delivery. NOT IMPRESSED!I have asked for a refund of the out of stock ited. As yet no reply. NOT IMPRESSED!I will not be using 1001 Modelkits again.

Customer service was exceptional:Customer service was exceptional, they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!!

Great site, quality product and fast delivery:Had been looking for a good 3d metal puzzle everywhere (that wasnt shipped drom the USA) and only found it here! Fantastic product, a gift for my architect colleagues, and arrived really quickly despite covid delays. Highly recommend.

I received the goods:I received the goods, but because it was an international delivery, it took longer than I expected.I have been unable to open the product for health reasons, butI trustit will be Ok

I would have given them no stars if I…:I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I’ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I’m still waiting on this, they have ignored my last two emails For a update on the refund. Still haven’t had a reply not impressed with their customer service, wouldn’t recommend them to anyone.

Zeer leuke producten:Zeer leuke producten, zeer goede service en uitstekende communicatie!

This model arrived missing a major part…:This model arrived missing a major part looked like the box had been tampered with but I didn’t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I’ll keep looking.

The model kit arrived safely:The model kit arrived safely, in very good condition and in a timely way.

Excelente:Todo perfecto y rápido, el producto espectacular y la atención excelente, recomiendo la tienda 100 %.

Bestelling geplaatst op 25.8 de artikelen staan er nog op...:Bestelling geplaatst op 25.8 de artikelen staan er nog op (levering van fabrikant.)

Zeer slechte winkel!!:Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!

Order placed 8-20-20202:Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OKYou could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.

Very fast shipping to the United…:Very fast shipping to the United States. Packed very well no damage

alles is in orde!

Onderdelen waren zoals beschreven:Onderdelen waren zoals beschreven, levering was snel en soepel.

A positive experience:The website was well organized and the purchase was delivered with efficiency. A very positive experience!

very good:always satisfied with them

Communication was excellent:Communication was excellent, except I didn’t realise kit was coming from France! Couldn’t fault updates from 1001 crafts but dealing with the Post Office here was a bit of a nightmare, due to COVID 19 restrictions

Got everything what I ordered on time:Got everything what I ordered on time. What else could I ask for? Nothing. Thank you for a great job.

Great service!:

Everything arrived on time and intact:

I am slow starter.:I am slow starter, so sometime fail to get needed goodies for modeling.Your shop occasionally fill the demands, though as a result the purchase always not so economically but managed to getbadly needed goodies.Thank you very much.

They shipped to the US when Great…Why:They shipped to the US when Great Britain wouldn't

Superb selection and keenly priced:Superb selection and keenly priced. Dispatch was a little slow

Ik heb nog steeds niets ontvangen:Ik heb nog steeds niets ontvangen. Ik verzamel echt veel. En voor het eerst via jullie. Ik ben bang dat ik alles kwijt ben. Met vriendelijke groet, Joeri Vink.

De goederen zijn goed aangekomen ben...:De goederen zijn goed aangekomen ben tevreden

Ik ben zeer tevreden:Ongecompliceerde bestelling, betaling via PayPal, levering veilig in een doos (door Corona met 2 dagen vertraging, maar daar moet je in die tijd rekening mee houden). Ik ben zeer tevreden. De volgende modellen bestel ik graag weer bij 1001modellbau.

might buy more in future:No problems have arisen i received everything according what i ordered. and im not missing any parts i can now finally start on making a Fokker D.XXI Dutch variant Diorama and the model itzelf.Thank you guys very much! might order other things in future.Greetings,~Carlo

Snelle en juiste levering:

Had no issues:Had no issue delivery scheduled on time very satisfied. Thank you

Prompt delivery:The selection and prices are very good. The order arrived quickly and in good condition. Will order from 1001 Modelkits again and recommend them to others.