Klantenbeoordelingen van 1001puzzles

Satisfied first time customer.:Well i only used this company once, but they had 2 planes i could not find anywhere else. They were delivered as advertized, and i would definitely use them again!

excellent:order received as ex[ected/

Decal order:Not happy with the service.....after seeing and paying one price for decals, my invoice for billing showed a higher price of about $4.50 higher than should have been....They said orders will be shipped in about 6-8 days after receving. which was on Aug 17,...its now been over 2 weeks and my order says its still being processed...I have written them twice asking about my order and as of yet no reply..I understand it comes out of France, but there should be some connection here...Customer service is a 617 area code...so NOT HAPPY WITH SERVICE AT ALL!!!!!!

Received a different item then I ordered.:I ordered a item based on the picture and then received a different item. They won't respond to my email about the incorrect item.

WELL WORTH THE MONEY:I HAVE FOUND 1001 Modelkits TO BE AN EXCELLENT CHOICE FOR SERVICE, DELIVERY AND ACTUAL KITS.THE SELECTION OFFERED IS WIDE AND VARIED AND THE COSTS FOR THE KITS ARE FAIR INDEED.i WOULD CERTAINLY RECOMMEND 1001 Modelkits TO ANYBODY WHO IS INTERESTED IN MODEL MAKING.

I didn't mind waiting for my item. Quick and courtious action.:Very pleased with my item .Well worth the wait,thanks.

Great service:Shipping was very fast, and pricing was good

Excellent:the decals i ordered for my latest project were of excellent quality and i will definitely order from them again.

Great Planes Super Sportster 40:Ordered a Great Planes Super Sportster 40 ARF kit at a good price from 1001 Modelkits and was pleased with the service. The kit took a couple of weeks to arrive but with the free postage and competitive pricing, that was fine. Will order from 1001 Modelkits againg, very pleased with the Great Planes kit!

Not a UK Company-'1001 Modelkits':I was furious that they gave the impression you were ordering from the UK when I fact they are located in France. After almost a week, I got an email to say ""your order is being processed"" say what?! How hard is it to go pick 2 cans of spray varnish and pack them? After another week my item arrived. Why would I wait 2 weeks for an order from France, when I can buy exactly the same product WITHIN the UK. Misleading.

Thank you for the great service!:Fair price, nice packaging, FAST shipping. Excellent experience.

Where is my order:I ordered a couple of masking sets on August 11, 2016 I received a note on August 12, 2016 that my order was processed and that my payment was received. I have yet to receive any correspondance with a ship date or DHL tracking number. I have since sent 2 more request and no answer. This is not the way to run a business. The sets I ordered were in Stock.

buying models streamlined:Excellent rapid service, I was very happy with the selection, quality and efficiency of this company.

Lange levertijd, slechte communicatie:Zeer lange levertijd, geen reactie op e-mails (pas na een paar dagen)

Very nice.:I am happy to get these two decal sheets because I thought they were way out of print until I saw them for sale from your company. I did not realize they had to come from France, but that is OK. I see there are a number of other hard-to-get items on your site and I will be ordering them soon. Thank you very much.

Alles werkte met vertrouwen.keep up het goede werk:alles werkte geweldig

Great Service:Exactly what I ordered, what I needed and the best quality at a reasonable price.

Tevredenheid zeer goed:Ik ben zeer tevreden over het bedrijf 1001 Modellbau.

Excellent:Good quality

id say there honest if niot in stock they tell you then give you a choice off money back or happy to wait.:id say there honest if niot in stock they tell you then give you a choice off money back or happy to wait.i waited till they got it,razzel 3d.didn,t take long

Responsive and Prompt:I received my package on time and was very pleased with the responsiveness of their customer service.

Great sevice for hard to find or out of stock items:I needed some detail parts for a project and these folks had what I needed at affordable prices. Now keep in mind that your order ships from France so be patent unless you pay for the more expensive shipping option. My box arrived and my items were very well packed and a welcome addition to my project. Thanks 1001 Modelkits!

Great decals at a great price:I tried the decal on my P-47 and they were excellent .

Now the 8/08/16. It's a long few days and still no reply to direct emails and no refund. I would advise you to be wary of this company and shop around.:I ordered 2 kits on behalf of my son only to find out the next day that I had ordered the wrong kits. I immediately emailed details cancelling my order and asked for a reply confirming this. Ten days later and after quite a few emails done through the website contact us page as instructed I hve heard nothing, The onle email I have had was one stating......Your order is currently being processed. We are waiting for a product currently being brought by one of our providers. You will be notified as soon as your order is sent.Not the best customer service team. I suspect they want my £83.

Placed my order 17 days ago and haven't received it.:I placed my order #83653 17 days ago and haven't even received it yet. Not happy!!!!

Zending niet ontvangen:Ik wacht nog steeds op mijn bestelling nr. 83371. Wanneer kan ik de bestelling verwachten? ??

Zeer slechte ervaring: Een partij emaille kleuren werd niet op tijd geleverd, was daardoor niet meer bruikbaar en werd teruggestuurd naar het Franse adres dat op de website stond. Er werd echter geen geld teruggegeven. E-mails werden niet beantwoord. De ""hotline"" met Berlijns nummer die op de Duitse website staat, bestaat uit een Frans antwoordapparaat. De dealer, gevestigd in Frankrijk, deed alsof hij dood was; er zouden twee manieren zijn geweest om juridische stappen te ondernemen, maar beide zouden ingewikkeld en onrendabel zijn geweest. Onderzoek bracht toen de mogelijkheid aan het licht om de zaak voor te leggen aan het "Centre for European Consumer Protection"". De tijdrovende formaliteiten waren succesvol: vier maanden na het terugsturen van de goederen ontving ik een e-mail van de winkelier: 7 juin 12:03 CESTHello,Dank u, we zullen de terugbetaling zo snel mogelijk uitvoeren.Met vriendelijke groet, Guillaume Mortier (1001maquettes)Het geld werd inderdaad gecrediteerd.

excellent service and good price:Delivery slower than expected because parcel came from France! And online payment page in French! But otherwise great.

Prompt service:Arrived a day earlier than expected - in perfect condition. Thanks!

A Complaint:Not a good transaction ......after two weeks the order had not even exited the 1001 facility, much less being close the being delivered. Four days ago I received a an email telling me it has been shipped and that it would be delivered shortly. (????) I would be receiving another email with a tracking #......nothing yet. This process has been far too long, especially at a the $19.95 shipping cost. Cannot give any whatsoever concerning this transaction.

Excellent transaction!:Excellent and quick transaction. Possible to pay by MasterCard.

Quick easy and trouble free:Quick and easy fast delivery won't hesitate to order again

Where are my decals?:It's hard to rate something that hasn't arrived yet. I wish I could find a tracking number.

Horrible Horrible service:Purchased a photo etch for F6f2 Hellcat on June 29. No where on the 1001 Model Kit web site was there a clear statement that products would be shipped from France!!. On July 6 received an e mail that product had been shipped and I would receive a postal tracking number as soon as available. Never received the tracking number. I telephoned customer service and got a recorded message in French! Sent another e-mail and got response ""will answer as soon as possible.""It is now July 14, and product not received. I live on the US east coast in New jersey so product should have arrived after eight (8) days intransit, unless mailed by boat.Sent another e-mail with the same standard response ""will answer as soon as possible.""I am in the process of notifying Visa that I will not pay the charges to my account because of non delivery.I never had such a terrible experience with model hobby vendors. You are unable to speak with anyone, and recorded telephone messages are in French. I STRONGLY URGE ANYONE CONSIDERING PURCHASING FROM THIS VENDOR TO REMEMBER THAT THE WAREHOUSE SHIPPING POINT IS IN FRANCE AND THAT THERE IS ABSOLUTELY NO COMMUNICATIONS FROM THIS VENDOR AS TO THE STATUS OF AN ORDER other than it was shipped.Personally I do not believe this vendor had the product in stock, and never actually shipped this product. If you live in Canada or the USAbeware doing business with this vendor.I am resigned to the fact that my money will not be refunded and is lost.WRPFinally on July 18 received merchandise. It had been mailed from France on July 12 and not July 6 as claimed in the vendor's e-mail.The product was ordered on June 29. Had the vendor been honest as to the date of shipment, and answered my e-mail queries, all this time wasting mess could have been avoided. This organization is a mess,never again will I place an order. They are unable to communicate effectively with the customer.

Merchandice was ordered and charged to my MC account 22 days ago and there has been no follow up It is stuck in Paris France with no movement:I will never order from this company again. I've dealt with many online companies, but never have had to wait this long for my order. I'm not even sure I'll ever get this order and plan to send a letter to Capital One stating that I never received the merchandise ordered and want my money credited to my MC account. I'm afraid I have been ripped off for the first time ordering online.

Zeer goede service:Zeer goede goederen en snelle verzending!

AVRO CF-105 DECALS:Hard to find decal sets arrived VERY fast and well packed....great company!

Very good company to deal with,pleased with kit and service from 1001 model Kits:Very good company to deal with,pleased with kit and service from 1001 model Kits,regards,Chris S

Review of order from 1001:The detail parts were as described, well packaged for shipment without damage. Order was quickly filled

Great experience!:Fast and accurate service!Thank you!