Klantenbeoordelingen van 1001puzzles

Overall Poor Service:Placed and order for a model plane in mid December. Order was expected to ship about 7 days after order placement and ship with DHL. It did ship when expected, however, the DHL tracking number they provided did not work. Their e-mail reply stated that their ""logistic partner made a mistake"" and it shipped some other way with no tracking number. I was refunded some of the shipping cost. When it arrived, the shipper box arrived in very good condition with no signs of damage, physical or weather related. I point that out because when I opened the shipper box and took out the model's box, I quickly could tell that the model's box had previously gotten wet. Anyone could see and feel that the box got wet and then dried. It also means that their order processing department could tell and shipped out the box anyway, knowing it might have issues. The water did reach the components inside. I'm okay with the plastic parts getting wet, no harm, I'm okay with the manual being warped by the water and the staples on it getting rust, it still readable. I'm not okay with stickers warping, fading colors, and losing adhesiveness. Sent two e-mails before getting a reply. They said they would send replacement stickers. I e-mailed back asking if possible to ship in box instead of an envelope because the likely hood of bending. Did not received a reply. 5 weeks later, no stickers. Send an e-mail, they don't reply. Send a second e-mail, they don't reply. 6 weeks later still no replacement stickers. First and Last purchase with 1001 Modelkits. By the way, their price for the model is about 35% over the original retail price.

Snel en goed: Snel en goed, geen klachten.

Verzendproblemen!!!:De goederen zouden zijn verzonden, maar het zendingsnummer is onbekend bij DHL.de, bij DHL.com staat de zending nog steeds (al 10 dagen) in Le Harve. De klantenservice kan al 5 dagen geen verdere informatie geven!

Alles was geweldig, verliep soepel:Alles was geweldig, verliep soepel. Duimen omhoog, komen graag terug.

Op tijd, snel, goed:Snelle levering en goede service.

Alles was in orde:

Great range of produces good service:Great range of products the only down side they send me emails in french and i dont understand french

Onmogelijk! Item besteld, nooit aangekomen, toen moest ik ruzie maken met verschillende medewerkers en werd genegeerd door supporters zowel via e-mail als in een chat met hen toen ik vertelde dat ik mijn geld terug wilde! Ik raad iedereen aan hier niet te kopen. Ik zal hier in ieder geval niet meer bestellen

Everything went well:Everything went well. The items ordered were everything they were advertised as. The only glitch was the delay through customs at Heathrow. Nothing to do with 1001 Modelkits.

It was my first time ordering from them…:It was my first time ordering from them and it was a very good experience overall, everything I wanted was in stock and was delivered exactly when it said they would.The product was packaged nicely and arrived perfectly intact

Betaalde veel voor porto en wachtte toen een...:Betaalde veel voor porto en wachtte toen een week op levering. Heel vervelend.

Great service:Great service, very fast great kit

Excellent service!:

very satisfied with the service I…:very satisfied with the service I received.

Excellent service and amazing delivery:

Easy but hard to find on line,no…:Easy but hard to find on line,no problems as of yet,still waiting.

Helpful in finding what you want.:Helpful in finding what you want.The ordering process works well and swiftly.

Alles perfect in orde!

Fast delivery and strong package:Fast delivery and strong package, great communication.

Levertijd 3-4 weken:Levertijd 3-4 weken.mails worden niet beantwoord.nooit meer.........

Romeins slagschip:De levering was vlekkeloos. Ik ben helemaal tevreden.

Disappointing experience:Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery

Product came in a perfect condition and…:Product came in a perfect condition and as expected. I am very satisfied with the service!

First time I have used this company and…:First time I have used this company and the service was excellent. Goods arrived in a very timely manner, no problems at all.

Alles geweldig:Alles geweldig, de levering duurde even maar dat kwam door de kerstperiode. Graag weer

redelijk geprijsd en snelle levering:redelijk geprijsd en snelle levering

Geweldig boek en geweldig vliegtuig:

Verzending en bezorging kunnen langer duren dan verwacht op basis van de beschikbaarheid van het artikel. Je moet hier rekening mee houden. Verder absoluut onberispelijk!

Where are my decals:Guys come on... I ordered. Decals just decals. And it still not has arrived. I mean come on. I ordered a resin peice from the uk about 4days ago and it’s already almost here. I ord these DECALS. On December 8th. Can someone please give me an explanation on where my decals are. Or what my 35 dollars went to. I am very displeased. Thank you

Excellent service:Excellent service. Model soldiers arrived in good time for Christmas as they were a gift for my husband

Snelle levering:Snelle levering. Goederen kwamen overeen met de beschrijving en verwachtingen.graag weer.

Geen levering:bestelling geplaatst op 15 december , heden op 31 december nog niets ontvangen .Er wordt niet gereageerd op mails die verzonden worden en telefoons worden niet opgenomen .Ik moet nu aan mijn zoontje uitleggen dat zijn cadeau voor nieuwjaar niet geleverd is en dat er voor hem niets onder de boom ligt .Alvast bedankt voor de slechte service

Alles in orde: Het duurt even voordat alles in Duitsland aankomt, maar de levering enz. is volledig in orde.

Good selection and good prices:Good selection and good prices. Quick delivery to UK. Thanks!

onbetrouwbare shop:deze shop is niet aan te raden om er te kopen ben nog steeds op mijn geld aan het wachten van teruggestuurd produkt 737,33€ in totaal wat veel geld is nu al 2 maand ze houden een mens aan het lijntje zij hebben hun produkt terug en ik mijn geld niet best er niet kopen niet te vertrouwen ze lichten een mens op

NO EFFORT WAS TAKEN TO CHOOSE BEST…:NO EFFORT WAS TAKEN TO CHOOSE BEST KITS' BOXES FOR ME, THERE WERE CREASES AND DENTS ON MANY AREAS! FACTORY SEAL ON ONE OF THE BOXES WAS TORN WIDE OPEN AND YOU DIDN'T CARE ABOUT IT AND SENT IT TO ME LIKE NOTHING HAPPENED!

The aircraft (F-106A) model is…:The aircraft (F-106A) model is beautiful!! Exceeded my expectations in every respect. Thank-you!

Very helpful and fast:Very helpful and fast. Helped to save Christmas when a local supplier fell through.

Top service / geweldige prijzen / snelle...:Top service / geweldige prijzen / snelle verzending

Superb service:Superb service, very happy.