Klantenbeoordelingen van 1001puzzles

I ordered my model on Dec:I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson.Kimberly Schneider

I have still not received this item…:I have still not received this item despite ordering on 5th December. I cannot find any contact details for this company to chase it up with them so I’m assuming this is a fake company!!!

I placed an order on December 19:I placed an order on December 19, 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24, 2020. I am still waiting for my order on January 2, 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.

Would have been 5 stars but you use the…:Would have been 5 stars but you use the worst courier on the planet

Hallo, verbeter alstublieft de service!:Hallo, mijn bestelling werd een paar dagen voor Kerstmis geplaatst. Het was geen probleem dat de levering zou worden vertraagd - vooral vanwege de feestdagen. In de dagen daarna kreeg ik echter steeds e-mails met de vraag om de bestelling af te ronden, ook al had ik het bedrag overgemaakt. Ik kreeg geen antwoord op mijn e-mails. Pas na contact met Paypal kwam er een korte reactie. Toen ik voor Kerstmis de bestelling plaatste bij "1001Modellbau"" was ik in de veronderstelling dat het een Duits postorderbedrijf voor modelbouw was. Als ik had geweten dat het bedrijf in het buitenland was gevestigd, had ik de bestelling niet geplaatst. Vanwege het huidige probleem met Covid-19 laat ik bestellingen waar mogelijk altijd afleveren bij pakstations (die door DHL worden beheerd). Bij Duitse retailers is dit meestal geen probleem. Door negatieve ervaringen weet ik dat levering vanuit andere Europese landen aan pakstations vaak niet mogelijk is - om wat voor reden dan ook. Dit is ook het geval in dit geval: hoewel er een Packstation staat vermeld op het afleveradres, zijn de goederen verzonden door dpd. Het is mogelijk dat de zending verloren gaat als het maar om een paar euro gaat, maar bij een orderwaarde van rond de 100 euro probeer ik mijn geld terug te krijgen. mijn suggesties voor verbetering: 1. het bestelproces beter organiseren, 2. beter communiceren met klanten, 3. leveringsvoorwaarden duidelijk formuleren of logistieke partners duidelijk aangeven bij de bestelling.

I am aware of the complications of the…:I am aware of the complications of the holidays & Covid that may affect shipping ... but my order from Dec 10th has not arrived yet as of today (Dec 31st). Therefore until my order arrives it is impossible to give a positive review.

Not happy:I booked a product well before Christmas..7.12.20. It was in stock! I then received an email about to be delivered with tracking not available for 48 hours on 18.12.20which never got beyond expecting..then suddenly after Christmas another email saying was delivered 29th December. Will never use this company again. Very very disappointed. All communications, when I could get them in French.

Don’t waste your money, chances are you won’t ever receive purchased items:Paid extra $25 for expedited shipping. Has been two weeks since purchase, still no item that was paid and ordered. This company is garbage , responds in French , and takes way too long to respond on inquires. Don’t waste your time or money , they are awful.

Treasure Hunt:Although the website is not the easiest to navigate, 1001 Modelkits has some hard to find kits and aftermarket supplies that are not found in most online hobby stores. For this reason, I usually check other websites first.

Ondanks de drukte:Ondanks de drukte, alles keurig op tijd geleverd.Zeer tevreden!

Still waiting:I paid roughly $50 for a model plane and another $45 to have it expedited shipping to arrive between December 21 - December 24th before Christmas. Also included in the $45 shipping was a tracking number. Unfortunately the tracking company was only in French so so couldn’t understand it. It is December 29th and I still haven’t received the model. My uncle alsoOrdered the same model and he is experiencing the same thing. All it says on your website is December 21st your package arrived in your country. Nothing else. I am so disappointed. ThisWas the model planes my uncle and father flew in Vietnam and I was so excited to get it for him. I don’t even know if it’s still coming or if I lost my money. I choose your company because of all the good reviews.

I still have not received my order:I still have not received my order. I have no idea where it is or anything.

I have not received my items:I have not received my items, nor have I received any indication that I will.Update: They did not bother reading my name, and they sent me an additional email asking to complete my order for which I already paid.

Still waiting for my order!:I haven’t even received it yet and I’m being asked to write a review! Ordered some Jaws notepads weeks ago as an Xmas present and still not turned up. Have since read really bad reviews - wish I’d seen them before I ordered

You sent me the wrong order:

Tot nu toe is alles geweldig:Tot nu toe is alles geweldig. Maar de levertijd is al erg lang.

Still haven't received package:Not your fault. USPS still hasn't delivered my package. It's been almost an entire month since I ordered it and it was supposed to be delivered on December 18th.

I have not yet received my package…:I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.

Order Shipping/Delivery time too long to the US:I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process.It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.

Veel te lange levertijd:Veel te lange levertijd. Er stond 5 dagen en we hebben een maand moeten wachten. Kerstcadeau was net op tijd nog. Het artikel stond beschikbaar, als jullie het artikel niet hebben en niet kunnen verzekeren dat het op tijd kan verzonden worden dan zetten jullie dat beter niet op jullie site.

Goederen nog niet aangekomen 27.12.20 (meer dan 18 dagen):Goederen nog niet aangekomen (vandaag 27.12.20) Re.v. 09.12.20 (meer dan 18 dagen). Pakket aangekomen op 28.12. met verkeerde goederen!!!

I have not seen my purchased item yet.:I have not seen my purchased item yet. I can’t blame the 1001 people about that but, I can say that their tracking information wasn’t that helpful. Counting from the day I made the purchase it has been 5 weeks that I have been waiting. I am doubtful that I will ever see my package. 1001 offers many items that I can’t get elsewhere but, I can’t trust that the delivery will be made.

Ik zal hier nooit meer iets kopen:Ik zal hier nooit meer iets kopen. Geld was niet aangekomen, hoewel ik een ontvangstbewijs van de bank had. Dit bedrijf is telefonisch niet bereikbaar. Nadat ik een zeer duidelijke e-mail had geschreven, vonden ze mijn geld en vertelden ze me dat de goederen zouden worden verzonden en toen duurde het slechts 3-4 weken en kwam het pakket aan!

Far from happy:Far from happy, I ordered on 2/12/2020 and my order was showing as in stock on your website, you took my payment immediately, a week later I received an email saying you where waiting for a delivery from a supplier, so it wasn't in stock, I then received an email to say my order had been despatched on 16/12/2020 with a tracking number, the tracking shows that the courier has not received the parcel yet, so this will not arrive in time for the present it was intended for. I will never use your company again

Precies de onderdelen die je nodig hebt…:Precies de onderdelen die je nodig hebt als model bouwer??

Umbum kartonnen modellen:Ik kocht Umbum kartonnen modellen. Mooie producten. Leveren duurde ongeveer één week. Helaas was er onvoldoende voorraad van sommige modellen zodat ik maar één exemplaar kon bestellen terwijl ik van sommige kartonnen wagons er eigenlijk twee had gewild.

Order not received:I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can’t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it’s now two weeks ago since I reported the issue and I am not confident my money will be refunded.

Na 3 weken nog niets ontvangen:ik heb een bestelling gedaan op 3/12/20. Op 4/12/20 was het geld al van mijn rekening. Vandaag op 23/12/20 heb ik mijn bestelling nog steeds niet ontvangen. Ik heb al een 4-tal mails gestuurd en krijg doodleuk het antwoord dat het pakket wordt verzonden. Ik weet niet hoe lang ik nog op het kerstcadeau voor mijn kleinzoon moet wachten! Wat ik wel weet is dat ik nooit meer iets bij 1001hobbies zal bestellen.

Not impressed:Ordered products and didn’t get a confirmation email just an email taking my payment. Researched website and it came up as a scam site, so sent an email cancelling my order and informing them that payment had been stopped. The next day received endless emails telling me couldn’t cancel my order etc etc. I did however receive delivery of the items however the boxes were damaged and looked like they had been opened and indeed sent out and returned before! All of the models had been removed from their spines and were just rolling around in the packaging. Not impressed and would never use these people again and would advise people to stay away from them. Especially as they are not the cheapest people to buy from.

Eerste aankoop:Op de service heb ik niets aan te merken, betaling online zonder problemen. Bevestigingsmail werd goed ontvangen, eveneens de verzending. Enige was dat de doos (artikel) langs de randen een beetje beschadigd was, deze leek alsof hij tussen andere dozen gekneld heeft gezeten. Mocht deze open geweest zijn, zou dit wel een reden zijn tot retour aangezien dit als geschenk is bedoeld. Groeten Amelie

I'm afraid that you choice of couriers…:I'm afraid that you choice of couriers has prevented you from getting 5 stars. My experience of them is that they don't communicate very well and fail to deliver on the scheduled date when they do communicate.

De goederen zijn geweldig:De goederen zijn geweldig:De levering was ook in de groene zone.

Alles werd correct en tijdig geleverd.:

Om eerlijk te zijn heb ik nog geen idee…:Om eerlijk te zijn heb ik nog geen idee of ik tevreden ben, ik heb nog niets ontvangen.

Makkelijke site, slechte levering:Makkelijke site, goede producten, logische setup, snelle e-mail bevestiging. Slechte levering. Bestelling 01 december,20 dec nog niets ontvangen. Niet oké

The shipping time wasnt very clear:The shipping time didnt seem very clear and I was unaware of how long my order would take. Once the shipping commenced it gave me a better idea of its status, just still not an overall delivery date. Otherwise, I was very pleased.

beetje vreemd dat ik nu mijn mening al…:beetje vreemd dat ik nu mijn mening al mag geven omdat ik op 4-12 heb besteld en de bestelling nog niet heb ontvangen, het is nu 19-12 - het is nu 23-12 en als ik track en trace kijk staat er - Pakket is nog niet door PostNL ontvangen of verwerkt.

Beautiful Tamiya model aircraft 1:48…:Beautiful Tamiya model aircraft 1:48 swiftly delivered from France to Italian address in good condition. The laptop web site better than the iPhone version, which seems to have some key links missing (e.g. legal info and password reset)

Somewhere along the shipping path the…:Somewhere along the shipping path the box lid side were in contact with moisture and now pulling apart from the moisture damage.Inside contents are OK.Not sure what happened, but somewhat disappointing. Even shipping lable on carton is unreadable.

Good Service, Bad Package Tracking:No problems except I paid the extra charge for tracking in the USA and the “tracking” was basically useless. It never gave me an actual location, just (eventually) that the item had been delivered to the destination country...pretty broad as it’s a pretty big country. But the model did arrive safe & sound, and in general I was pleased with the service.