Klantenbeoordelingen van 1001puzzles

totally unreliable company which does…:totally unreliable company which does not fulfil its obligations to its customers, would never deal with them again

Wish I had seen the reviews before…:Wish I had seen the reviews before ordering, absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again

Item not in stock despite saying it was, slower than expected delivery, no communication.:Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came, with no package appearing, I called up to check what had happened only to hear that the item I ordered wasn’t even in stock (it looked it was when I made the order), and they hadn’t told me. Apparently it’s in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.

Add the model sizes in the Description:They should really add the sizes of the models in the description

Disappointed as it took over five weeks…:Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.

Kit is on a par with other quality 1/48…:Kit is on a par with other quality 1/48 scale models

Model was bought with guaranteed three…:Model was bought with guaranteed three to five day delivery for which I paid extra.Model arrived ten days later. As they had failed to deliver on time I requested refund on the extra I had paid for the three to five day delivery. They refused stating that they could not refund postage as the model had already been delivered.This company advertises as being UK based but are based in France which is misrepresentation. Poor customer service. Company then offered me 5% discount on my next purchase after reading this review which they can shove where the sun does not shine.

Not good at all:Some bull shxt

Arrived broken and when I tried to…:Arrived broken and when I tried to contact you for a replacement you did not respond.

Duurt veel te lang.:Duurt veel te lang.Bij vergelijkbare winkels krijg ik mijn bestelling de dag erna binnen (ook tijdens corona, dat kan dus niet meer als excuus worden gebruikt). Hier 10 dagen geleden besteld, en mijn bestelling is nog niet eens verstuurd. Bovendien meer verzendkosten betaald dan bij vergelijkbare websites.Kreeg de dag na mijn bestelling een mail van '1001hobbys.nl' en in het onderwerp '1001hobbies'. In de mail stond een link naar '1001hobbies.nl' terwijl die hele website niet bestaat.Ook nadat ik een poos geleden bij deze winkel iets had besteld kreeg ik een week erna allemaal reclamemails in 3 verschillende talen van ze.Op hun website laten ze alleen de 4- en 5-sterrenreviews zien.Get your shit together, 1001hobbies/1001hobbys/1001modelkits/1001modelbouw!Het is overduidelijk een zooi bij jullie.

Worst Supplier I have ever dealt with:Possibly the worst supplier I have ever had to deal with & if there was a Zero rating I would give it. Placed an order and after 6 weeks nothing received and very limited communication from 1001. Decided to cancel order and requested a refund that has taken a further 6 weeks for return to me. At no time did 1001 answer what I call a straight question with a straight answer. The so called London phone number is either off or answer machine but then what would you expect when the company is based in FRANCE. So if you intend purchasing from this company be & you experience problems be prepared for a difficult time.

Poor Customer Service:Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded.Would never use them again, extremely poor customer service. I Do not recommend this seller.

Do not buy from this seller:Do not buy from this seller, absolute joke. No items received, no response to communications.Extremely dissapointed.Case raised with paypal.

Goede surves duidelijke de mail:

Priority shipping not honoured:I ordered a model costing over 120 euros and elected to pay for quicker shipping which guaranteed delivery in 3 days. 10 days later the model arrived and my request to have the shipping costs refunded was refused as they claimed they could not refund postage as the models had already been shipped! If I had known this was a French company I would never have ordered from them.

Avoid,avoid, avoid !!!:This company is beyond shady and I strongly recommend avoiding them! I placed an order with them yesterday and shortly after began seeing the bad reviews so decided to cancel. Well, they do not have anything in place to request a cancellation, you cannot reach them by phone and they ignore the emails requesting a cancellation. These are terrible business practices and I will be sure and warn all of the modeling groups I am in to stay away!

Ordered over £80 of items on the 3rd…:Ordered over £80 of items on the 3rd June. Nothing received. No tracking available. Numerous emails requested updates not answered. Very dissapointing. 25th June !!

op 6 april gekocht en betaald:op 6 april gekocht en betaald24 april verzonden volgens 1001 modelkits7 mei 1e keer gevraagd. antwoord is onderweg maar kan tot 15 dagen duren20 mei 2e keer gevraagd. antwoord zelfde tekst maar nu 6-8 weken (tja dat verdomde corona)25 mei er komt een oplossing????23 juni is het pakketje er nog niet. en in verdere sprookjes geloof ik niet. Dus dit nooit meer

Onderdelen ontbreken:

Cobi 2508a besteld Cobi 2508 ontvangen...:Cobi 2508a besteld Cobi 2508 ontvangen :-/Lt. online shop het juiste product beschikbaar was, helaas zegt de bevestiging ALLEEN 2508 en het product is in de online shop ""plotseling"" ook verdwenen.teleurstellend, maar je leert ervan.

Good price:Good price, range and dispatch, although delivery was disappointing even considering crisis. Lack of recognisable item codes as well as their reference makes more difficult to find things - and appearance on search engines

Bad quality goods & no customer service.:I ordered 2 Simpsons talking bottle openers. The packaging on one was already open on receipt & didn’t work. The other is properly packaged but you can test the talking as there’s an instruction on the packet to do that. It doesn’t work either. The same day I received them I emailed 1001 model kits & explained. I sent photos. I said I wanted to return them & get either 2 that worked or a refund. I got an email back saying they didn’t accept back things that had been opened & suggested that they might need new batteries!! These things were new! But I had not opened them - they are still as they were as I’m still waiting to hear from them about what they’re going to do! Disgusted with the quality of goods and the lack of customer service. They are not fit for purpose. I’m about £30 down and left with 2 useless products. Disappointed as these were for presents too. 1 was to replace the same thing in one case. Very angry about it.

Avoid. Unreliable and 0 customer service:I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels, which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date, and after for the 3rd time requesting to cancel the order and refund the money, I receive a new order confirmation email, UNBELIEVABLE.As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam.This is not how you treat your customers.

Four out of five:I am awarding 4 stars because the advertisement leads one to believe you are a UK based company and it was only when I was advised by Hermes that they had a parcel from B2C Europe and upon subsequent delivery that I realised you were based outside UK. That in itself is not a problem, I am happy to deal with companies outside UK, it was just not expected.Apart from that excellent, kits were as ordered and dispatched promptly but delivery was longer than I expected as I thought you was UK based, but was ok considering you are not UK based..

Took over 2 weeks to arrive:Took over 2 weeks to arrive. Could have been shipping. But pleased with the product.

ORDER STILL NOT RECEIVED AFTER MORE…:ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS.Order: S4Q0KVYOH Placed on 04-27-2020:April 27th, 2020: I ordered 2 tins of paint, £10.00 each £5.99 shipping, total £27.97Today, June 17th 2020: The goods have still not arrived May 30th, 2020: I emailed 1001 Modelkits to enquire about my order of April 27.June 2nd, 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product, or a different product of my choice ( or - 5% of the original value).June 4th, 2020: I replied to say I would accept an alternative product priced £7.99 plus a £3 voucher.June 6th, 2020: Having had no reply from them, I re-sent the email of June 4th.June 10th, 2020: Having had no reply to either of my previous emails, I emailed again, asking them to cancel the original order and issue a refund, as I had lost faith in their ability to fulfil the order.June 17th, 2020: A reply – at last! – but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously).I have tried to ring on numerous occasions, but the phone number does not work.Clearly, in light of the above, I do not want the voucher, or indeed the goods originally ordered (and paid for) on April 27th, as I have now bought them elsewhere.HOW DO I GET MY MONEY BACK?

Goederen kunnen niet geleverd worden ondanks directe betaling: doet alsof ze goederen hebben, je betaalt en dan krijg je de melding dat het niet geleverd kan worden en aan het goede eind is nog een aardig eind, dat het dan zo was dat ik op de pagina keek en moest constateren dat het artikel dat ik besteld had, nog steeds leverbaar zou zijn en over 2-4 weken geleverd kan worden. dus één keer en nooit meer. oh ja aan het eind werd nog gezegd dat ik iets mag bestellen met dezelfde waarde en of een tegoedbon krijg voor een volgende aankoop. Totaal slecht gedrag naar klanten toe. Ik kan het alleen maar afraden om daar te bestellen

Confirmed with credit card they have my…:Confirmed with credit card they have my money butNo email acknowledgement of order No contact with ship date,Phone number doesn't worktried several times to use the ""contact us"" page and keep getting ""An error occurred while sending the message, please try again. ""WTH

Puzzel nooit geleverd:Ik heb puzzel besteld, die wordt niet afgeleverd omdat het postcode niet helemaal correct was bij het afleveradres. Heb dat direct gemeld bij 1001 met de vraag of ze het naar het juiste afleveradres met het juiste postcode kunnen sturen. Ik heb nooit iets teruggehoord, maar krijg wel continu mailtjes om ze te beoordelen. Ben wel mijn geld kwijt en heb nog steeds geen puzzel

Duurde wat lang voor het artikel bij…:Duurde wat lang voor het artikel bij ons was, voor de rest alles ok

Overpriced:Veel te duur met de prijzen van de goederen. Pure afzetterij

Het nummer dat Modellbau 1001 mij gaf...:Het nummer dat Modellbau 1001 mij gaf kost geld.Voor mij 20 euro.Aan de telefoon werd mij verlegen verteld dat het nummer zogenaamd gratis was.

defect:levertijd op 15.5.-besteld op4.6.2020 geleverd is 3 weken telefonisch niet bereikbaar zelfs per mail geen antwoord geen gebruiksaanwijzing

Package arrived:Package arrived, but they didn’t say which courier the tracking number was for so had no idea when it was arriving. Overall arrival time was as originally stated however so all fine in the end

na meerdere keren bellen geen gehoor:

Top service:Relatief lange levertijd. Maar dit kon ook aan covid19 te wijten zijn

Scammer!!! Scammer!!!!! Scammer!!!!!!!!!!!!!!!!!!!!!:Scam! Scame!! Scame!!! Paid over £100 on 5 May until 5 Jun still no item, I paid item was in stock them got a Voucher 37.98 Euro in Euro for tiem no in stock!!!! but i paid In £37.98 English pound!!!!!! They DID NOT DO REFUND MONEY!!!!!!!!! I thought was a UK company 1001models.co.uk and has it UK Customer phone Number so i placed order!!!! called Phone line but been cut off!!!!!!! i need refund back to my card NO Voucher!!!!! Totally a scammer company!!!!! Still no items!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Terrible aftercare service:Terrible aftercare service, I placed an order for an expensive model kit that arrived damaged, fair enough shipping is not their fault, however the box had been previously opened and repacked wrong, All three of there contact numbers do not work, sent multiple emails and when I finally got a reply they offered a 10% credit note, which won’t even cover the cost to repair or cover up the damage, since that email to which I replied to they have had no further contact with me nor given me the credit note.Unfortunate as the price was decent, and looking at other reviews I’m not the only one.

Terrible experience..:Terrible experience... the scaletrix came with a french plug (I ordered from a British website, I.e. a .co.uk and had it delivered to an English address so it should’ve come with an English plug). There are no phone numbers that actually work !!! And i have looked all over the internet for contact phone numbers. I had to spend £25 to return the scaletrix as it’s broken (and I had to buy a french to Uk plug adapter). When I do get a reply to my questions (sent via the website) my question is rarely answered correctly!!! And I am still chasing them up for my refund and also for them to reimburse me for the postage for me to return the broken scaletrix set!!!Terrible company

Italeri C130J Herc Model 1/48:Hard to find kit they had at a reasonable price with decent shipping window. Will use them again.