Klantenbeoordelingen van 1001puzzles

Update,,, received package on October 13 . It took approximately 9 weeks wasn't sure if I would ever see it everything was fine:Have not received package,, three weeks out so far. Cannot get any info as to whom the delivery company is ,, ie,,USPS,FedEx, UPS,, etc etc etc..I do have info that my package has arrived in the US,,???not impressed !

The model kits are in good conditions..:The model kits are in good conditions..The delivery was late by one day based on their target date of delivery. Was able to deliver it the following day even it was already very late in the afternoon at around 1700H.

Good! Arrived just in time.:Order placed as gift for my nephew. Came nicely wrapped, and just in time after allowances made for Covid19. Customers are reminded that the company though based within UK imports goods from outside Britain so bear this in mind when delivery times are critical. I am broadly pleased with the outcome.

Prima optijd het product ontvangen:Prima optijd het product ontvangen. 1 doosje was wat ingedeukt en de figuurtjes zaten in een zakje ipv netjes aan een frame. Dat gaf wel het gevoel dat ik iets 2de hands had gekocht

Het artikel is beschadigd, ik kan het niet terugsturen via mijn klantenaccount, geen van de telefoonnummers werkt en de klantenservice via e-mail krijgt ook geen contact. Ik wil het artikel terugsturen en mijn geld terugkrijgen! Het is geweldig dat er een 30 dagen retourmogelijkheid is - maar je hebt er niets aan als je niemand kunt bereiken via telefoon, e-mail of klantenaccount! Bestel gewoon niets!!! EDIT: Na mijn recensie op dit portaal heb ik nu een e-mail ontvangen en kan ik het artikel terugsturen tegen betaling van de verzendkosten. Zowel het artikel als de verpakking zijn echter beschadigd (ik had foto's bij mijn e-mail gevoegd), wat waarschijnlijk de schuld is van de fabrikant en het verzendbedrijf. Echter, de verkoper en niet de koper is hiervoor aansprakelijk (ondernemersrisico en kopersbescherming), vandaar dat de verkoper de verzendkosten voor zijn rekening moet nemen. En beide telefoonnummers (0308 09 35 7 83 en 49 692 045 79 231) werken niet.

Much better and I take it all back now.:Last time I gave them two stars and thought I was being generous. I can totally understand delays during the pandemic and, if they can finally, four months on, deliver something I thought impossible to find (which they did), I must say a thankyou. They get so many five stars, but too many one stars, suggesting a huge variation in perception. I would bet that an easy order, of readily available products, gets through in no time. Any problem though and the issue then becomes communication or the lack of. How often is that case anywhere? Even the standardised repeated replies, here on line, to the most favourable reviews, suggest a simple failure to communicate with customers. On this occasion though I got constant messages about delivery progress, for a product I had assumed impossible to find. Complete contrast to my previous experience. I will not judge them too harshly now, they have had problems with moving site I do know and there is some suggestion of a worldwide virus problem of some kind. Good luck folks.

NOT IMPRESSED!:I've ordered a few things and was kindly given a £5 voucher to use for my next purchase. When I tried to use the voucher it wa refused. NOT IMPRESSED!My last order was accepted and one model was delivered but the second is ""out of stock"". I was not told this until after delivery. NOT IMPRESSED!I have asked for a refund of the out of stock ited. As yet no reply. NOT IMPRESSED!I will not be using 1001 Modelkits again.

I received the goods:I received the goods, but because it was an international delivery, it took longer than I expected.I have been unable to open the product for health reasons, butI trustit will be Ok

I would have given them no stars if I…:I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I’ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I’m still waiting on this, they have ignored my last two emails For a update on the refund. Still haven’t had a reply not impressed with their customer service, wouldn’t recommend them to anyone.

This model arrived missing a major part…:This model arrived missing a major part looked like the box had been tampered with but I didn’t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I’ll keep looking.

Zeer slechte winkel!!:Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!

Lange levertijd, hoge portokosten, belabberde verpakking: 4 weken levertijd voor (althans bij bestelling zo aangegeven) voorraadartikelen, portokosten waar je een S*au van krijgt, en rampzalig verpakt: De artikelen (inclusief glas) in een bubbeltjesenvelop gegooid, een gat in de envelop geknipt voor de te grote dingen, en op naar het postkantoor.1x en nooit meer!!!! Absoluut geen aanrader!!!

Superb selection and keenly priced:Superb selection and keenly priced. Dispatch was a little slow

Ik heb nog steeds niets ontvangen:Ik heb nog steeds niets ontvangen. Ik verzamel echt veel. En voor het eerst via jullie. Ik ben bang dat ik alles kwijt ben. Met vriendelijke groet, Joeri Vink.

De goederen zijn goed aangekomen ben...:De goederen zijn goed aangekomen ben tevreden

customer service:HelloAs I wrote to you in an email and have sent it several times already but without a reply.UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping.The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site.Shachar Ardi

Model box was shipped without a packing…:Model box was shipped without a packing box, so when it arrived the model box was damaged. This was meant to be a gift, and now it looks all crappy. Especially for the outrageous shipping price.**reply to shipper’s comment**It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.

Bestellen ging makkelijk en overzichtelijk:Bestellen ging makkelijk en overzichtelijk. Levertijd was wel wat lang, maar dat was vooraf ook al aangegeven.

In orde:Alles In orde.

Alles werkte goed:

the service was good every thing was on time…:the service was good every thing was on time

24 dagen levertijd !!!:24 dagen levertijd !!! Helaas geen hint bij het bestellen !

Not impressed:I ordered in early June. A month later they sent me the wrong parcel. They would not send the correct order until this wrong parcel was returned. Many many e-mails later, most of which were not answered, I finally received my order in the middle of August.

i'd like to give 0 stars but i dont…:i'd like to give 0 stars but i dont have the chance.The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!! After communication i am now considered as ""cheater"" and refund is refused.it just about 25 euros and now what they offer is just 10 euro voucher.As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.

Nice kit and keeps the kid busy:Nice kit and keeps the kid busy , shipping is very slow however

Goederen verkeerd verpakt Goederen defect geen...:Goederen verkeerd verpakt Goederen defect geen factuur

ik heb mij paket niet ge onvange ik ben…:ik heb mij paket niet ge onvange ik ben niet zo blij mee duur lang

I placed my order (and was charged for…:I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.

Product not yet received:

Terrible customer service and always…:Terrible customer service and always late sending order even if u pay for quick delivery

Thank you for the parts:Thank you for the parts. I appreciate it.It was all handled well. The only thing I would have hoped for was perhaps a bit quicker on the process. I am guessing it took about 3 weeks from order to delivery.Nonetheless appreciative. Thanks again. Best - s

Order No2000061183:Order No. 2000061183 ordered 29/07/20 and still not arrived

Erg lang moeten wachten en geen…:Erg lang moeten wachten en geen antwoord op een verzonden mail.Zou hier niet weer bestellen.

It took a while to get here:It took a while to get here, but I didn't realize it was coming from France. Mix in COVID and delays are bound to happen. Anyway, The masks for the B26 look amazing. Thank you.

With the covid 19,its taking alittle…:With the covid 19,its taking alittle longer to receive orders,but otherwise not to bad,when its in stock.I will certainly continue to order other goods

Goede service:Correcte levering.Vriendelijke navraag/informatie als een bestelling onduidelijk is. Levering duurde even vanwege Covid19?ben tevreden!

Fast Delivery and secure parcel well:

Lange levertijd, verder prima:Wat ik had besteld is geleverd. De levertijd was alleen wel wat lang (4-5 weken).

Horrible Order Processing - Do Not Buy From 1001 Hobbies:I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.

I’ve used these guys a few times:I’ve used these guys a few times. You place your order and get about a million notifications then silence for a few weeks. Then all of a sudden Hermes or UPS tell you they have had an international package for you and it appears on a courier. Good prices on some items, every order has been completely fulfilled for me.