Klantenbeoordelingen van 1001puzzles

Levert ook zeldzame kits:goede bron voor speciale kits

Air dog Decals voor F 4 Phantom Luftwaffe in 1/32:De decals overtroffen mijn verwachtingen vele malen, ook de levering was erg snel en goedkoop, ik kan 1001 Modellbau alleen maar aanraden en ik zal hier graag weer kopen.

poor customer service:Like so many of the other reviewers, I placed an order on 6/20/15, my order was suppose to ship between 8/7 & 10/7, I have not received my order,my status also has not changed. I've sent emails and received no response, tried the phone number, which has an amazingly short 2 hour window to call, but then I don't speak French so it's useless. This has to be the worse customer service I have ever experienced.

No contact. No return call or email. No shipping or tracking info.:I placed an order on 10-1-15 and received an email with the corresponding reference number. Enclosed in this email was the date of delivery being between 10-16-15 and 10-20-15. I also paid an upgraded shipping method so a tracking number would be supplied (UPS). However, no tracking number has ever been provided. My payment was processed and completed on 10-1-15 according to the order status on my account. I have patiently waited till today 10-20-15 which is the last day of promised delivery, but no delivery was made. For the last 3 days I have called the contact number which I only get a French answering service and no return call. I have emailed twice with no response, in an attempt to acquire a tracking number or some form of shipping info to conform some sort of progress is being made. I have also called the U.S. contact for returns in Centerton, AR with no success either. My order status has reflected the same message ""order being processed"" for 3 weeks now including after the promised delivery time has expired. If some sort of contact or explanation is not reciprocated, in the next day or so, I will be reporting this practice of customer neglect, and forwarding a copy of all correspondence to my attorney.

Awful/No Service:I can only echo the experiences of many of the dissatisfied reviewers of 1001 Modelkits. I ordered an item on 12/09/15 which was, and still is, listed as ""In stock, Shipped within 2-4 days"". It is now 06/10/15 and no goods. I have emailed them twice on 19/09/15 and 02/10/15 and received no response until today I found by accident that they had left a message in my order history on 02/10/15 that ""Due to an error of one of our suppliers, we are still waiting for the product to be resupplied"". No indication of when that is likely to be and of course the item webpage still shows ""In stock, Shipped within 2-4 days"". I have requested a refund and will certainly never go near them again.

Verschrikkelijk: geen trackingcode ontvangen hoewel ik er extra voor heb betaald, veel te lange levertijd, geen reactie op berichten.

Great experience:Very fast - very good - great place to shop on the internet

Pretty Great:Ordered some bottles of model glue, and got everything quickly and for a good price. Pretty great for a first purchase.

Poor communication:My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses.All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon .UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.

Order still ""processing"" after almost 4 weeks, no customer response:Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.

Item a no show:Ordered a model back in 05/21/2015 , contactedGuillaume Mortier06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product.We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier.still waiting .Have sent 6 emails so far and they have not replied.Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money ! Go somewhere else avoid these.

NO GOODS:Very bad customer serviceEmailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than onceLike other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders

Humbrol Paint order:Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .

Non Arrival of Goods:Order acknowledged by 1001 kits on 19/08/2015.Chase e-mail to their customer services sent 16/09/2015Still awaiting goods or a response to my e-mail

Two weeks! Still no delivery of order.:Ordered supplies from their site that were marked as in-stock.Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING.About ready to file a claim with PayPal on this one.Be wary of this company's order fulfillment time.

Niet weer:Besteld op 01.09, direct betaald. Maar tot op heden geen goederen aangekomen. Je kan ook het verzendnummer doorsturen naar de klant, maar dit is niet het geval. telefoontjes worden weggedrukt en als je ze aanschrijft geen reactie. Geen aanrader dus.

Delivery:Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny

5 star price, 2 star customer service:The price is really good, so I am OK with the LONG waiting period.But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts.They don't even inform me that they are sending the replacement.Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!

very good:i wuz very pleased will deal with them again

Goed!!!:Levering was goed. De montage is al bezig.

Très content:Bien arrivé en bon état parfait très satisfait

Great seller !:Very good prompt service from trusted retailer

Bestelproces en levering van 1001 modellbau verliepen vlekkeloos:Het hele aankoopproces (internetbestelling, betalingsverwerking en levering) verliep vlekkeloos. Goederen onberispelijk. Een kleine opmerking: De periode tussen het bestelproces en de betalingsherinnering was een beetje te kort, omdat er rekening moet worden gehouden met tussenliggende tijden zoals vakantie, banktransacties direct in het bankgebouw - als je buiten woont, ga je niet noodzakelijkerwijs elke dag naar de bank -. De wil om te betalen is er.

Absoluut top professionele afhandeling: ik heb lang gezocht naar bepaalde huispakketten in 1:87 en vond hier wat ik zocht. bestellen was eenvoudig en ik werd snel op de hoogte gehouden van de status van mijn bestelling. De verwerkings- en verzendtijden waren in overeenstemming met de informatie die bij de bestelling werd gegeven, ik ben zeer tevreden en zal zeker opnieuw bestellen!!!

Verkeerde goederen en geen reactie van de verkoper:Verkeerde en inferieure locomotief geleverd, noch digitaal noch met geluid. Verkoper reageert niet, Paypal kopersbescherming ingeschakeld, ik zal hier nooit meer iets bestellen!

Seafury FB11:Took a little more time to arrive than I expected but am fully satisfied with the service and the stock range. J.GlendinningTruro.Cornwall

Ik heb nu voor de 2e keer iets besteld en ben zeer tevreden, dank u: ja ik heb uw adres aan mijn collega's op het werk gegeven en ik ben zeer tevreden.

Nothing to worry about:I was initially worried that my order had been forgotten (it had been ""processing"" for almost ten days), but the item came in about 2 weeks, exactly as ordered. I'm really happy with my purchase, especially since they had a 15-year-old item that is incredibly hard to come by!

Took forever, item labelled incorrectly, terrible service.:Pathetic doesnt touch how i would describe their customer service. I ordered what was labeled as a harrier model, on May 31st. It wasnt even packaged for shipment until June 22nd! I received my order only to realize it was just the decals. I emailed them saying the product is titled incorrectly, and they started arguing with me off the bat telling me how clearly labelled they think the product is. I used examples of what I'm looking at that made me think this was a harrier model. They emailed back shoving their self-righteousness in my face. Terrible customer service. Don't even try calling them unless you speak french. This is the worst I have been treated with any company. I just hope someone reads this before they order from here and can find what they need elsewhere.

Outsatanding.:Your service was outstanding & your prices were just right. Looking forward to ordering more items at a later date & time. Again Outstanding.

Pathetic:You asked me to review my current purchase from your organisation. My order number 61394 was ordered on 22nd June 2015 and I received an email on 26th June 2015 to say it has been shipped. Well, it is now 4th July and it has still not arrived. I would have to say your service is diabolically bad and I will not be ordering from you again when my order does finally arrive.

Internetbestelling van1001 modelllbau:Snelle, professionele afhandeling van de bestelling. Zou zo weer bestellen.

Got the item, took a while:After two weeks of my transaction ""pending"" my item finally shipped. Other than the delay however, my experience was great.

Great!:Thank you for your great service and support as always!

Issues with my order, but 1001 modelkits came through.:In spite of sending the wrong order and some delays rectifying the problem, 1001 modelkits eventually solved the problem at no cost to me. Buy with confidence.

False advertising, slow shipping, lack of communication on order status.:I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone)Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company.It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.

Poor: only received half of my order!:I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model.Thanks

Takes FOREVER !:Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.

NOOIT MEER: De detailhandel klaagt over slechte verkoop! De klant klaagt over de detailhandel!

great:everything went smoothly and quickly , great service