Klantenbeoordelingen van 1001puzzles

ben meer dan tevreden over alles ongeacht...:ben meer dan tevreden over alles ongeacht of betaling of levering.......en dit verjaardagscadeau voor mijn man kwam super .....deswegen 5 sterne alles top

snelle verzending:snelle verzending. zeer snelle reactie op vragen/problemen in het suppurt centre!!!!

Items always as described:Items always as described. Great communication and fast shipping for a overseas company.I'm alway satisfied with this company.

Spot on company:Spot on company. No troubles at all.

Great customer service:Great customer service. Ordered from the US during the Christmas holidays. Decals arrived in very durable packaging to prevent damage. Email response was prompt and positive. If you are ordering from the US, you will not be disappointed. I will certainly order from them again.

Shop somewhere else, they’re terrible.:Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don’t care about their customers. Avoid them at all costs.

Fast delivery:Fast delivery, good price on items, all together a great shopping experience, will use again in future. Recommend.

Accidentally created an order:Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.

Very happy with my puzzle and delivery…:Very happy with my puzzle and delivery was quick.

No Shame!:Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it’s probably best sticking to eBay/Amazon..Lol! Ok So it’s my fault. I should have known. No change here..still regretting ordering from these people. BFUnited KingdomThese people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.

I feel that a lot of time passed…:I feel that a lot of time passed between my purchase and the item being posted without a plausible reason (the item was to big??)Once it was ""in the post"" normal service was resumed.

Adequaat gereageerd op melding van niet…:Adequaat gereageerd op melding van niet ontvangen order.Na enkele dagen alsnog ontvangen.

Opnieuw en opnieuw????:

I feel kinda ripped off:I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble.Thats why i rate it Poor for anyone who lives outside France.But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....

I received the email 2 days AFTER I had…:I received the email 2 days AFTER I had posted my review on not getting my refund. I realize mistakes are made HOWEVER I still find this unprofessional because I should not had to wait this long for something I paid for a long time ago or get my refund. I do appreciate you saying that I'll get my refund which I hope and pray that I'll still get soon hopefully.

Thank you great service:

Very helpful staff 100% model dispatch…:Very helpful staff 100% model dispatch and postal service. Thank you

Topservice!:

Alles verliep vlekkeloos:Alles verliep vlekkeloos, geweldige winkel!

No problems:No problems. Product came quickly to the US. I would use them again.

Bestelling is netjes verpakt aan…:Bestelling is netjes verpakt aan gekomen. Hellaas heeft de track en tracé niet gewerkt.

Absolutely terrible customer service:March 2020 update:Still waitingFebruary 2020 update:Several weeks later, after claiming to be processing a refund, I am still waiting.Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution.Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website.As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.

Service rapide et fiable vers le…:Service rapide et fiable vers le Royaume-Uni

alles keurig op tijd geleverd!:

Snelle levering:Snelle levering, goed verpakt en mooi product.

Express levering 22€ toeslag-levering 3 weken later:Betaalde 22€ voor express levering (1-3 dagen volgens informatie) en wachtte 3 weken op het pakket. Vervelend als het om een kerstcadeau gaat. Ik kreeg ook geen excuses of geld terug. Lg Claudia

I ordered a model kit on the 19th of…:I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all

you may buy with confidence!:

Prima service met duidelijke en…:Prima service met duidelijke en eerlijke berichten over levertijd.

Bestelling laten inpakken...:Bestelling laten inpakken met een kaartje met opschrift als kadootje.Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.

Ferrari bouwstops:Ik heb er een aantal dagen moeten op wachten, en dat kwam door de eindejaarsfeesten en verlofdagen van de post. Maar wat ik besteld heb is precies wat ik wou, dus prima in orde. Ik heb nu alle materiaal er bij gehaald en straks gaan we aan de slag.Dus, dik in orde. Dank u.

Sneller dan verwacht prima:

Good service:Good service. Fast delivery from France. Thanks

Great service.:Everything arrived as ordered, very well packaged and within the delivery window. 1001 models are an excellent source for all things modelling and are often cheaper than elsewhere. Their customer service is superb, I can't reccomend them highly enough.

First purchase:First purchase, great value and speedy delivery. Highly recommended.

First purchase:First purchase from this shop 100% smooth and very satisfied with the experience. I will definitely use them again and will recommend them to others

Waren meer dan 3 weken geblokkeerd, toen...:Waren meer dan 3 weken geblokkeerd, toen werd er gezegd dat het pakket verdwenen is, aan de telefoon beloofde de medewerkster ons dat ze het meteen zou regelen en terug zou bellen wat ze nooit gedaan heeft! Maar wonderen gebeuren keer op keer net rond de kerstdagen vandaag op 27 december 2019! het pakket is aangekomen! Toch nooit meer!!!

Zeer snelle levering.:Zeer snelle levering.Heel veel keus.Dit is een aanrader

Easy and pleasant to deal with.:Process of ordering and paying was quite simple and delivery was within the predicted time period.

Robery...:Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.