Klantenbeoordelingen van 1001puzzles

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Avoid. Unreliable and 0 customer service:I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels, which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date, and after for the 3rd time requesting to cancel the order and refund the money, I receive a new order confirmation email, UNBELIEVABLE.As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam.This is not how you treat your customers.

Four out of five:I am awarding 4 stars because the advertisement leads one to believe you are a UK based company and it was only when I was advised by Hermes that they had a parcel from B2C Europe and upon subsequent delivery that I realised you were based outside UK. That in itself is not a problem, I am happy to deal with companies outside UK, it was just not expected.Apart from that excellent, kits were as ordered and dispatched promptly but delivery was longer than I expected as I thought you was UK based, but was ok considering you are not UK based..

Had absolutely no issues ordering a…:Had absolutely no issues ordering a body kit from them from overseas, they packed and shipped it fast and it was exactly what I ordered. They kept my order status up to date via emails and shipping notifications.

Suuuuuuper service:

Took over 2 weeks to arrive:Took over 2 weeks to arrive. Could have been shipping. But pleased with the product.

The P40 kit arrived safe n packaged…:The P40 kit arrived safe n packaged well. It was easy to prep and truly RTF . I will happily purchase from 1001 again ??

ORDER STILL NOT RECEIVED AFTER MORE…:ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS.Order: S4Q0KVYOH Placed on 04-27-2020:April 27th, 2020: I ordered 2 tins of paint, £10.00 each £5.99 shipping, total £27.97Today, June 17th 2020: The goods have still not arrived May 30th, 2020: I emailed 1001 Modelkits to enquire about my order of April 27.June 2nd, 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product, or a different product of my choice ( or - 5% of the original value).June 4th, 2020: I replied to say I would accept an alternative product priced £7.99 plus a £3 voucher.June 6th, 2020: Having had no reply from them, I re-sent the email of June 4th.June 10th, 2020: Having had no reply to either of my previous emails, I emailed again, asking them to cancel the original order and issue a refund, as I had lost faith in their ability to fulfil the order.June 17th, 2020: A reply – at last! – but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously).I have tried to ring on numerous occasions, but the phone number does not work.Clearly, in light of the above, I do not want the voucher, or indeed the goods originally ordered (and paid for) on April 27th, as I have now bought them elsewhere.HOW DO I GET MY MONEY BACK?

Goederen kunnen niet geleverd worden ondanks directe betaling: doet alsof ze goederen hebben, je betaalt en dan krijg je de melding dat het niet geleverd kan worden en aan het goede eind is nog een aardig eind, dat het dan zo was dat ik op de pagina keek en moest constateren dat het artikel dat ik besteld had, nog steeds leverbaar zou zijn en over 2-4 weken geleverd kan worden. dus één keer en nooit meer. oh ja aan het eind werd nog gezegd dat ik iets mag bestellen met dezelfde waarde en of een tegoedbon krijg voor een volgende aankoop. Totaal slecht gedrag naar klanten toe. Ik kan het alleen maar afraden om daar te bestellen

Great service!:

Ongecompliceerde bestelling en snelle...:Ongecompliceerde bestelling en snelle verzending. Graag weer.

Confirmed with credit card they have my…:Confirmed with credit card they have my money butNo email acknowledgement of order No contact with ship date,Phone number doesn't worktried several times to use the ""contact us"" page and keep getting ""An error occurred while sending the message, please try again. ""WTH

Great price and on time delivery:Great price and on time delivery , that all they said they'd do and they did it well.

Vlekkeloze afhandeling - très bon!:De verzending duurde iets langer (waarschijnlijk door Corona), maar werkte perfect. De transportverpakking was goed, de kit is zoals beschreven, dus een duidelijke aanbeveling voor deze gespecialiseerde modelbouwwinkel.

Wish I had found this site years ago:Wish I had found this site years ago, great deals and price. First class

Great New Ray 1/32 models:Excellent items, very fast shipping, excellent service.

Puzzel nooit geleverd:Ik heb puzzel besteld, die wordt niet afgeleverd omdat het postcode niet helemaal correct was bij het afleveradres. Heb dat direct gemeld bij 1001 met de vraag of ze het naar het juiste afleveradres met het juiste postcode kunnen sturen. Ik heb nooit iets teruggehoord, maar krijg wel continu mailtjes om ze te beoordelen. Ben wel mijn geld kwijt en heb nog steeds geen puzzel

Duurde wat lang voor het artikel bij…:Duurde wat lang voor het artikel bij ons was, voor de rest alles ok

Snelle en correcte levering:Snelle en correcte levering. Alles piekfijn in orde.

Overpriced:Veel te duur met de prijzen van de goederen. Pure afzetterij

A birthday present extremely well…:A birthday present extremely well wrapped as a gift.

Amazing service despite these difficult…:Amazing service despite these difficult times. Thank you.

Het nummer dat Modellbau 1001 mij gaf...:Het nummer dat Modellbau 1001 mij gaf kost geld.Voor mij 20 euro.Aan de telefoon werd mij verlegen verteld dat het nummer zogenaamd gratis was.

Everything arrived fine and undamaged:Everything arrived fine and undamaged. Now to build !

Item arrived very promptly from France:Item arrived very promptly from France. Well wrapped.

defect:levertijd op 15.5.-besteld op4.6.2020 geleverd is 3 weken telefonisch niet bereikbaar zelfs per mail geen antwoord geen gebruiksaanwijzing

Ondanks corona:Ondanks corona, best wel snelle levering volgens de aangegeven tijd.

Bedankt voor de puzzel:

fijne zaak.een van de weinige die mijn…:fijne zaak.een van de weinige die mijn merk lijm konden leveren

Fast an good service.:

Happy bunny:Building Models has been a lifelong hobby, now there very few high street shops where you can go and browse so to have online shopping in these lockdown times is a life saver. My experience with 1001 models has been first class. Hope to have a long relationship

Quick delivery and response to email…:Quick delivery and response to email during lockdown.

Package arrived:Package arrived, but they didn’t say which courier the tracking number was for so had no idea when it was arriving. Overall arrival time was as originally stated however so all fine in the end

Arrived on time:

na meerdere keren bellen geen gehoor:

Good service in spite of the covid 19…:Good service in spite of the covid 19 problems.

I do not know what happened but after…:I do not know what happened but after reading all the negative reviews, I was full of concerns about my order. completely unnecessarily! everything that I ordered came to me in 4 days from France to the UK and customer service responded to my email very quickly. Only one note to those replying to the email - please write in the language the client writes to you. not everyone knows French. I will definitely buy again.

Good price:Good price, accurate delivery date.

Top service:Relatief lange levertijd. Maar dit kon ook aan covid19 te wijten zijn

Scammer!!! Scammer!!!!! Scammer!!!!!!!!!!!!!!!!!!!!!:Scam! Scame!! Scame!!! Paid over £100 on 5 May until 5 Jun still no item, I paid item was in stock them got a Voucher 37.98 Euro in Euro for tiem no in stock!!!! but i paid In £37.98 English pound!!!!!! They DID NOT DO REFUND MONEY!!!!!!!!! I thought was a UK company 1001models.co.uk and has it UK Customer phone Number so i placed order!!!! called Phone line but been cut off!!!!!!! i need refund back to my card NO Voucher!!!!! Totally a scammer company!!!!! Still no items!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!