Klantenbeoordelingen van 1001puzzles

I placed my order (and was charged for…:I placed my order (and was charged for it) on July 25th. As of August 18th, I still have not received it. When I enter my order number in the box they provide to track my parcel, nothing happens. I still have no response as to when I may expect to receive my merchandise. Had I known it would take the better part of a month to fulfill an order for one sheet of decals and two tins of paint, I would have gone elasewhere.

Product not yet received:

Terrible customer service and always…:Terrible customer service and always late sending order even if u pay for quick delivery

Things to improved:Hi The products i ordered were not correctly sendThere were some enamel instead of acrylicAlso was to long to get deliveryThe products are ok but with the conditions i explain aboveThank you very much

Poor packing allows damaged package:I ordered a Porsche 356 Di cast model and it was only wrapped in one layer of bubble wrap. The car itself arrive okay but the packaging/display was damaged. This could have easily been prevented with another layer of wrap or a box and wrap. Not worth sending back as it appear this is the only/last one available in silver.

Order No2000061183:Order No. 2000061183 ordered 29/07/20 and still not arrived

Tot nu toe goed:Tot nu toe goed. Levering later dan aangegeven. Ik ontvang spammails sinds ik de bestelling heb geplaatst...

Erg lang moeten wachten en geen…:Erg lang moeten wachten en geen antwoord op een verzonden mail.Zou hier niet weer bestellen.

Horrible Order Processing - Do Not Buy From 1001 Hobbies:I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.

Item took weeks to arrive, poor customer service:Model took two and a half weeks to arrive, although advertised it wasn’t in stock, no email from company until i emailed them. Model arrived just covered in bubble wrap no additional box.

Het kon erger...:Duurde eeuwen om mijn geld terug te krijgen

Absolutely terrible service took over…:Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don’t care about their customers at all ! will not buy from again ever

Did not receive what I ordered:Did not receive what I ordered. Got something completly different....

Good quality but.....:Although the goods ordered were of high quality, I feel the service was slow for this day and age with misleading dates quoted on the tracking facility.

Lack of correspondence:Bought a model Ferrari for my son. Transaction went through easily enough. However, the model came from France and the tracking information (translated from French) suggested it might take 30 days before delivery. Contacted 1001Modelkits to ask for clarification and did not receive any reply. Slightly disappointing. The model did turn up, however, a few days later. So alls well that ends well. Just please, reply to correspondence.

Frankly inadequate:Frankly inadequate. 9 days to ship a small photo-etched part which was in stock, then 15 days to arrive from Northern France to the UK. So 24 days in total. The management needs to review its procedures. There are plenty of model suppliers out there.

In de advertentie stond 3 dagen post:In de advertentie stond 3 dagen post. Het kwam na 5 dagen aan en we waren al weggereisd. We wonen in het buitenland.

Wow you reply really fast when you want .....:Dear customer,Can you please give us your order reference ?thank you for your response,1001Hobbies'customer careso after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.

I ordered an item on July 7 and have…:I ordered an item on July 7 and have not received it as of July 28 (three weeks later)

1001 is ridiculous:6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.

Ik heb op de model bouwdozen erg lang…:Ik heb op de model bouwdozen erg lang moeten wachten ,en de bezorger kon mijn adres niet vinden.??Deze appartementen staan er al acht jaar.!!

I still haven't received the order:I still haven't received the order. Here's what's on the post office website:No.LD081194255FRWednesday, July 22The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path.Wednesday, July 8Your mail was delivered to the Post Office by the sender.Tuesday, July 7Your mail was delivered to the Post Office by the sender.

Very slow postage took weeks for my…:Very slow postage took weeks for my items to arrive. Then disappointed when it finally arrived the shell that came was clear when I was expecting a painted one

Te weinig info, duur, en te lange leveringsduur:Vanaf 69 euro verzending is het gratis verzending staat op de site, kom je bij betalen komt er direct 10.99 euro bij, ik vindt het veel geld voor het volume van de bouwdoos die je krijgt en ook weinig informatie er rond. Lange verzendtijd.

I never received my order:I never received my order. Please refund my money.Mike Blough616.238.2634

Unbelievably awful service:I was planning on buying various things from there site, but after seeing these reviews I tested it with one item first. I payed for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price , and they removed every single item I purchased from their website. Took them a month to let me know they messed up, AND THE REFUND STILL HASNT GONE THROUGH!!!Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME.I HIGHLY DONT RECOMMEND THIS SITE!!!!!

Disappointing:Ordered a kit 9 weeks ago and was told that it had been dispatched a week later. After several email exchanges I requested an update or a refund to which the response was that they were still following up with Hermes. No further communication was forthcoming so I instructed my bank to reclaim a refund via the Chargeback arrangement which they did straight away. For more than 20 years I have ordered models from all over the world with few problems. Perhaps I was just unlucky but this was the first and last time I will use this supplier.

Goederen geretourneerd en geen terugbetaling tot nu toe!!!!:Wanneer wordt het geld terugbetaald? De levering is aangekomen op 15 juli.https(://)www.laposte(.)fr/outils/suivre-vos-envois?code=711114321810 <- (Verwijder a.u.b. de haakjes uit de link)U reageert niet meer per e-mail, waarom?

Dubieus zakelijk gedrag:Ik heb 3 Futaba BLS 253 servo's besteld voor €106 per stuk en na ongeveer 2 weken ontvangen.Helaas was één servo vanaf het begin defect, dus heb ik een garantieclaim ingediend. Na wat stevige e-mailcorrespondentie kreeg ik een retouradres waarnaar ik de servo met een kopie van de factuur moest opsturen.Volgens DHL shipment tracking is de zending daar op 23 juni 2020 afgeleverd. Op 20.07. vroeg ik wanneer ik een terugbetaling of nieuwe levering kan verwachten.Op 21.07. antwoord van 1001 Hobbies dat mijn zending daar niet is aangekomen. En ik geloof gewoon niet dat 1001 Hobbies de zending niet ontvangen wil hebben, dit toont het niet bestaande service concept van 1001 Hobbies aan. Voor mij is dit dubieus! Moet je dat echt doen? Waarschijnlijk moet je in Frankrijk persoonlijk een retourzending tegen ontvangstbewijs inleveren om je geld terug te krijgen. Ik vermoed dat de klant hier bewust wordt opgelicht met garantieclaims en ik annuleer de zaak, zal zeker nooit meer bij ze kopen en raad iedereen aan dat niet te doen. Een goed bedrijf laat zich zien als het gaat om problemen of service en van 1001 Hobbies kun je niets verwachten. Eén ster is nog steeds te veel.

Only use Paypal or Credit Card!!!! Wish I had seen reviews before puchase:Ordered two items (value approx. 2x £100, Total £200) during Covid -19 (I totally appreciated the order was likely to be delayed). I payed extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said “instock” at time of order or I wouldn’t have ordered them. A month later I had no sign of the order and it still said processing on their website.I emailed 1001 on 3 occasions to get an ETA for the order, I was eventually told the second item was “out of stock” (I beleive it was still being displayed as ""in stock"" on their website at that time...), I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the “2nd item was out of stock”. Communication was next to useless, single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored.I would not recommend and I can’t stress enough to make sure you can claim if they don’t deliver (only buy with PayPal or Creditcard). I’ll give them the benefit of the doubt but it does smell dodgy.

Ik wacht al 6 weken op mijn bestelling:Deze website verdient niet echt een ster. Ik bestelde mijn artikel en had problemen met mijn afleveradres. Maar toen deze eindelijk opgelost waren (zogenaamd) werden de goederen gewoon niet geleverd, hoewel ze (weer zogenaamd) nog op voorraad zijn. Nu zes weken na bestelling is de verzending nog steeds niet in zicht. Ik kan alleen maar afraden om bij deze leverancier te kopen, en let niet op de goede recensies. De meeste zijn overduidelijk bots als je kijkt naar de naam en de structuur van de beoordeling.

Net als vele anderen - zeer slechte ervaring:Markus WernerHetzelfde als in andere beoordelingen, prepaid goederen zouden niet langer beschikbaar zijn, hoewel twee stuks nog steeds in voorraad zijn op de website.We hebben nu een terugbetaling geëist, met alle opmerkingen hier kunnen we zeker een zeer lange tijd wachten op het geld - NOOIT MEER.

B1 Lancer:Delivery took far longer than expected. I think they may not have had my order in stock

Absurdly poor choice of packaging:Shipping overseas (from France to the UK) you'd think they would have used more sturdy packaging to protect the goods you've paid for. But no, all I got was a very thin jiffy bag to protect my item, resulting in the cardboard backing being damaged. Very surprising considering the collectable nature of the items they sell. Will not be shopping here again.

Slow to ship slow to refund:Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I canceled order and was told refunded but was not.

totally unreliable company which does…:totally unreliable company which does not fulfil its obligations to its customers, would never deal with them again

Wish I had seen the reviews before…:Wish I had seen the reviews before ordering, absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again

Item not in stock despite saying it was, slower than expected delivery, no communication.:Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came, with no package appearing, I called up to check what had happened only to hear that the item I ordered wasn’t even in stock (it looked it was when I made the order), and they hadn’t told me. Apparently it’s in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.

Add the model sizes in the Description:They should really add the sizes of the models in the description

Disappointed as it took over five weeks…:Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.