Klantenbeoordelingen van 1001puzzles

Received a different item then I ordered.:I ordered a item based on the picture and then received a different item. They won't respond to my email about the incorrect item.

Geen contact Lange levertijd: Levering 13 DAGEN van bestelling tot verzending !!!! Geen antwoord op e-mail contact

Not a UK Company-'1001 Modelkits':I was furious that they gave the impression you were ordering from the UK when I fact they are located in France. After almost a week, I got an email to say ""your order is being processed"" say what?! How hard is it to go pick 2 cans of spray varnish and pack them? After another week my item arrived. Why would I wait 2 weeks for an order from France, when I can buy exactly the same product WITHIN the UK. Misleading.

Where is my order:I ordered a couple of masking sets on August 11, 2016 I received a note on August 12, 2016 that my order was processed and that my payment was received. I have yet to receive any correspondance with a ship date or DHL tracking number. I have since sent 2 more request and no answer. This is not the way to run a business. The sets I ordered were in Stock.

Lange levertijd, slechte communicatie:Zeer lange levertijd, geen reactie op e-mails (pas na een paar dagen)

Slow Service:Ordered 1 kit and it took 3 weeks to arrive. Email said not is stock, when said I wanted to cancel the kit was suddenly on its way to me. Will not be using again, when I can go elsewhere and get next day delivery.

Now the 8/08/16. It's a long few days and still no reply to direct emails and no refund. I would advise you to be wary of this company and shop around.:I ordered 2 kits on behalf of my son only to find out the next day that I had ordered the wrong kits. I immediately emailed details cancelling my order and asked for a reply confirming this. Ten days later and after quite a few emails done through the website contact us page as instructed I hve heard nothing, The onle email I have had was one stating......Your order is currently being processed. We are waiting for a product currently being brought by one of our providers. You will be notified as soon as your order is sent.Not the best customer service team. I suspect they want my £83.

Placed my order 17 days ago and haven't received it.:I placed my order #83653 17 days ago and haven't even received it yet. Not happy!!!!

Zending niet ontvangen:Ik wacht nog steeds op mijn bestelling nr. 83371. Wanneer kan ik de bestelling verwachten? ??

Veel te lange levertijd // Goederen Super: Bestelling ging de deur uit op 04.07. De goederen werden vervolgens verzonden op 12.07 en het pakket kwam aan op 20.07. De goederen werden vervolgens verzonden op 12.07 en het pakket kwam aan op 20.07. Niets voor ongeduldige of last-minute verjaardagscadeaus. De goederen werden vervolgens verzonden op 12.07 en het pakket kwam aan op 20.07. Niets voor ongeduldige of last-minute verjaardagscadeaus. Er was niets mis met het pakket of de goederen.

Zeer slechte ervaring: Een partij emaille kleuren werd niet op tijd geleverd, was daardoor niet meer bruikbaar en werd teruggestuurd naar het Franse adres dat op de website stond. Er werd echter geen geld teruggegeven. E-mails werden niet beantwoord. De ""hotline"" met Berlijns nummer die op de Duitse website staat, bestaat uit een Frans antwoordapparaat. De dealer, gevestigd in Frankrijk, deed alsof hij dood was; er zouden twee manieren zijn geweest om juridische stappen te ondernemen, maar beide zouden ingewikkeld en onrendabel zijn geweest. Onderzoek bracht toen de mogelijkheid aan het licht om de zaak voor te leggen aan het "Centre for European Consumer Protection"". De tijdrovende formaliteiten waren succesvol: vier maanden na het terugsturen van de goederen ontving ik een e-mail van de winkelier: 7 juin 12:03 CESTHello,Dank u, we zullen de terugbetaling zo snel mogelijk uitvoeren.Met vriendelijke groet, Guillaume Mortier (1001maquettes)Het geld werd inderdaad gecrediteerd.

A Complaint:Not a good transaction ......after two weeks the order had not even exited the 1001 facility, much less being close the being delivered. Four days ago I received a an email telling me it has been shipped and that it would be delivered shortly. (????) I would be receiving another email with a tracking #......nothing yet. This process has been far too long, especially at a the $19.95 shipping cost. Cannot give any whatsoever concerning this transaction.

Where are my decals?:It's hard to rate something that hasn't arrived yet. I wish I could find a tracking number.

Horrible Horrible service:Purchased a photo etch for F6f2 Hellcat on June 29. No where on the 1001 Model Kit web site was there a clear statement that products would be shipped from France!!. On July 6 received an e mail that product had been shipped and I would receive a postal tracking number as soon as available. Never received the tracking number. I telephoned customer service and got a recorded message in French! Sent another e-mail and got response ""will answer as soon as possible.""It is now July 14, and product not received. I live on the US east coast in New jersey so product should have arrived after eight (8) days intransit, unless mailed by boat.Sent another e-mail with the same standard response ""will answer as soon as possible.""I am in the process of notifying Visa that I will not pay the charges to my account because of non delivery.I never had such a terrible experience with model hobby vendors. You are unable to speak with anyone, and recorded telephone messages are in French. I STRONGLY URGE ANYONE CONSIDERING PURCHASING FROM THIS VENDOR TO REMEMBER THAT THE WAREHOUSE SHIPPING POINT IS IN FRANCE AND THAT THERE IS ABSOLUTELY NO COMMUNICATIONS FROM THIS VENDOR AS TO THE STATUS OF AN ORDER other than it was shipped.Personally I do not believe this vendor had the product in stock, and never actually shipped this product. If you live in Canada or the USAbeware doing business with this vendor.I am resigned to the fact that my money will not be refunded and is lost.WRPFinally on July 18 received merchandise. It had been mailed from France on July 12 and not July 6 as claimed in the vendor's e-mail.The product was ordered on June 29. Had the vendor been honest as to the date of shipment, and answered my e-mail queries, all this time wasting mess could have been avoided. This organization is a mess,never again will I place an order. They are unable to communicate effectively with the customer.

Merchandice was ordered and charged to my MC account 22 days ago and there has been no follow up It is stuck in Paris France with no movement:I will never order from this company again. I've dealt with many online companies, but never have had to wait this long for my order. I'm not even sure I'll ever get this order and plan to send a letter to Capital One stating that I never received the merchandise ordered and want my money credited to my MC account. I'm afraid I have been ripped off for the first time ordering online.

Shipping:They have the item I'm looking for but take far to long to ship and deliver.

Delays in shipment.:I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.

From order to delivery takes way too long!:This is my second order with 1001 Modelkits, and again the time from the confirmation to the actual delivery is unbelievably long. My most recent order was made on June 11 and as of this review (July 6) I still DO NOT HAVE IT! It is just a mask for a canopy on a 1:48 scale plane, and yet it cannot be delivered quicker than one month. That is just way too long. My first order was so long in being shipped and delivered that I actually had to reorder the item through another distributor and got it within a few days. Finally my original order arrived, and now I don't need it any longer. Sorry, but something has to be done about processing and shipping orders much faster.

Still waiting for my purchase:Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended

Haven't Received my order yet.:Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package

Have not received good ordered on time.:Having to have DHL figure out why they did not have package for pick up. Needed this on time.

After 2 months still waiting for my refund:17 june - I've sended several emails, no response, no money back, still waiting for my €138.12 july: received an e mail after my review on trustpilot, but still waiting for my money.

Foreign Languages on Customer Service, I don't speak Chinese. frustrating.:I called to check on my order and got a Chinese message, tried to send online message and it was only in french. ordered 3 weeks ago and i still don't have my package, it took ten days before they even shipped it. no tracking etc etc etc. The worst.

Nooit meer:Ik zal hier nooit meer bestellen ik bestelde op 09.05.16, omdat het artikel niet leverbaar was heb ik een terugbetaling aangevraagd vandaag hebben we het 06.07.16 en mijn geld is tot vandaag nog niet terug overgemaakt hoewel mijn bankgegevens wel beschikbaar zijn.Ik vind dit een brutaliteit eerst wordt men afgeschrikt dan wordt er ineens niet meer gereageerd op verzonden mails.Ik kan iedereen alleen maar aanraden om via paypal te betalen anders heb je alleen maar problemen.

Would a additional delivery option:Would like to have a delivery option that would NOT require a signature conformation.

Net aanvaardbaar:- Trage verwerking, lange levertijd. Grote selectie, goede prijzen - Conclusie: Je moet geen haast hebben.

Express bestelling:De levertijd was erg lang ondanks de express bestelling (toeslag).Besteld 18.052016 geleverd 27.05.2016.

Slow to ship, but good once shipped:If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.

Waiting for order:Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.

Only one available:Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.

Snelle levering en goede kwaliteit van de goederen:Ik ben tevreden met de levering en de goederen.

Item not received.:

Bestel BRSV5CR5Y:4.4.16 Betaling ontvangen5.4.16 Verwerking van de bestellingDan ??????????????????????????????????13.4.16 nog steeds geen leveringDHL duurt normaal 2-3 dagenWilde het model te bouwen dit jaar !!!!!!

Roco wisselaandrijving defect, geen Duitse website voor klacht:Item werd teruggestuurd naar het afleveradres B2C Europe (België) NVRobert Bosch Str.999D-48268 Greven.

Product excellent, delivery good:Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.

Wang: Ik bestelde Revell verf op 24.01.16, op 05.02.16 ontving ik een e-mail dat ze nu worden verzonden, geadverteerd als 7 tot 9 dagen. Op 11.02.16 ontving ik weer een e-mail met een zending tracking, er stond: ""De levertijd is van 5 tot 7 dagen."" In de tussentijd had ik de hoop opgegeven en de kleuren elders gehaald. Toen ze aankwamen, wilde ik gebruik maken van mijn 30 dagen retourrecht. Ik kon geen retourbon vinden, dus pakte ik een pakje in en stuurde het terug naar Frankrijk voor €10 verzendkosten naar het adres dat was opgegeven voor retourzendingen. Ze weigerden het te accepteren en het pakket werd op 14 maart teruggestuurd. Ik heb het geld voor de kleuren afgeschreven, dit is niet de manier om zaken te doen, ik kan iedereen alleen maar aanraden om daar niet te winkelen.

Long wait for decals:Going on 3 weeks and order is a no show!

Still have not received the decal package:Have not received the decal package. You have been good in processing order and keeping me I've what I bought.formed but bottom line is I still dont ha

Scweighofer Verkoopt alleen foto's:Zeer slecht

I am very unhappy with delivery time.:I ordered a sheet of decals for an older 1:48 scale B-17 kit on 2/10/16. The kit was 90% complete but the kit decals were too old. On 2/18/16 I sent a message requesting status and saying that if the decal sheet was not in stock I would select a different one. On 2/19/16 I received an email saying it shipped and they would notify me of a tracking number. It is now 3/2/16 and I have not received a tracking number or the decals. This is not acceptable and I will know better in the future not to order from 1001 models.