Klantenbeoordelingen van 1001puzzles

Embarrassing Email Tennis Customer Service:I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold, I ordered the item from 1001 Models nearly 3 weeks ago now.The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount.So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal.Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Dernier commentaire dans la demande #For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had ’closed and merged into this request’. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days.Happy days, or so I thought. The following days (now weeks) of email tennis I received an email ‘we juste received your products, and the refund will be available next week. Would you like tyour product .’Yes, I would like my product, hence why I initially ordered it.Bizarrely they reply ‘We inform you that the refund of your order # was requested on May 26th from our accounting department.This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment.We insist that this refund will be made within 14 working days.’So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal?So nearly 3 weeks on and waiting for either a refund or item, I’m confused as to which one.

I found this company online thought i…:I found this company online thought i would give them a try. I read a lot of reviews after i purchased the item i bought a remote control truck. The company says based in UK but actually is based in Paris. My item arrived in the specific time stated, and well pleased thank you, a pleasure doing business with you. Would buy again from them if and when my future needs.My kindest and best regards,Gloria.

EXCELLENT!:EXCELLENT!! Just wish 1001 ModelKits would open a store here in the USA????As well!! Huge selection and easy to find what you need on the web site.A

Ordered trumpeter cv-10 on 4th May…:Ordered trumpeter cv-10 on 4th May 2020, item shipped on 14th, received well packaged item on 27th.Great service in these unprecedented times.

1001 model kits did me proud with…:1001 model kits did me proud with getting my Varyag to me, especially in the current circumstances. Their service was great, and I will be using them again.

Greatbuy and speedy delivery.:Greatbuy and speedy delivery.Would buy again

This site masquerades as a UK trader…:This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders, and I resent these sort of traps being set. For the time being it does not matter so much in terms of customs tariffs, but from 2021 it presumably will. so caveat emptor. Also, their emails contain links that are not live, and when you do get on their website and enter their given details in the tracking box, it still does not work.

One of the best on line hobby stores I…:One of the best on line hobby stores I have ever used. Even with all that's going on today I Received my orders in a timely manner with NO issues. Keep up the good work.

Reliable:They have a good range of models at pretty good prices. Delivery from France to the UK, especially during the pandemic, has been swift and at the beginning rather than at the end of the promised period. All items delivered intact and undamaged. No problems with this company.

I felt i was deceived by the Company…:I felt i was deceived by the Company not stating that they are based in France.Your communication skills are poor and so is your delivery speed.4 weeks for delivery. I will not be using again

Satisfied Customer!:Very pleased with the service and kept me up to date with the delivery lead times which were delayed because of Covid-19

Verkeerd raketmodel geleverd en verpakking van onderdelen opengescheurd:Verkeerd raketmodel geleverd. Ik had de Duitse missie modelbouwraket besteld. De Franse missie werd geleverd. Het plastic zakje met de onderdelen is opengescheurd. Geen goede service.

Excellent:A very good experience - I ordered a kit on 17 May with some other items - Received shipment confirmation 18 May. When I was unable to use the link on the website to track the shipment I contacted them by email and received a response within 2 hours giving a link to use - which for reference was trackyourparcel.eu Everything arrived today well packed.There are quite a lot of negative reviews here - I felt I should redress the balance a little !

Very Good:Very Good model

Ordered almost 2 months ago:Ordered almost 2 months ago, still nothing. When I contacted them 5 weeks ago, got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this, I hope we can make them stop this ""service"" and get our well-deserved refunds.

Ordered my item nearly 4 wees ago:Ordered my item nearly 4 wees ago, still not shown up. Tracking number does not work. Avoid, All the 5* rateings look fake to me

Item received as ordered in good…:Item received as ordered in good condition with reasonable shipping time

Zeer betrouwbaar:

good service:

Een mooie Junker ""Stuka"" besteld.:Een mooie Junker ""Stuka"" besteld.Binnen 5 werkdagen binnen. Erg netjes in deze rare tijd. Goed verpakt, het pakket kwam dan ook in perfecte staat binnen.

Rip-off:Rip-off Afbeelding komt niet overeen met de levering

Rare model, good service:This was a kit that I had been looking for since last year. I was really pleased to see it, ordered it and it arrived in good time. Very happy with the service.

Ordered model paint on March 17:Ordered model paint on March 17, order got confirmed a day later and email 2 days later that was processed on March 18. By May 5th still nothing, reply on an email they told that the order was shipped on March 26 and I should ask in 15 days again. By May 20 still nothing and now they went silent on my emails. Asked for refund now through my credit card company. Would not use it again.

alles bestelling en levering is vlot…:alles bestelling en levering is vlot gegaan mijn tel. klopte niet heb wijziging door gegeven is vlot gewijzigd, als je contact zoekt doe het wel in het frans ik heb de indruk dat dat wel sneller en beter werkt

My item was shipped 8 days ago and I…:My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I’m just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.

Very unhappy customer.:Take extra money for fast delivery then it does not come in time said. Still not got yet. Check their community section on FB page, lots of people with same complaint. I will not order from here again and suggest no one does. Appear a cowboy operation. I am.appealing through PayPal for a refund.

Considering the awkward times we are…:Considering the awkward times we are going through my parcel arrived sooner than I expected

they said they had my item in stock i…:they said they had my item in stock i paid them nearly £100.00, when it did`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .

Vertraagde levering: Relevante informatie die nodig was voor inklaring in Zwitserland was vergeten. Dit verlengde de levertijd met weken.

Maar wie heeft het bestelde.nou…:Maar wie heeft het bestelde.nou geleverd. Niet bij de geadresseerde. Vreemd?

Terrible service.:Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001!This will be my first and last purchase from 1001.

Item never received:Item never received. Unable to contact seller to let them know that the item has been returned to them by their courier.Would not use again.

ordered 4 pots of paint on 3rd of April…:ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.

quick to process refund:got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.

Got my order safe and sound.:

I'm still waiting for my order after…:I'm still waiting for my order after two weeks what's the delay

Quick delivery:Quick delivery, well packaged, good products.

Excellente prestation et rapidité de…:Excellente prestation et rapidité de livraison

Duurde heel lang:Duurde heel lang Maar voorde rest was de service Helemaal goed !!!

first time purchase:This was my first purchases with 1001and completely on line because of COVID-19. I usually like to discuss any questions I may have about the items I wish to purchase with a member of staff but glad to say that everything turned out ok. The range of items was a delight to see from just one supplier. I am now considering my next buying spree with 1001. Thanking all the team for a great effort in delivering my order within one week. Take care in these difficult times.