Klantenbeoordelingen van 1001puzzles

Onderdelen ontbreken:

Avoid. Unreliable and 0 customer service:I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels, which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date, and after for the 3rd time requesting to cancel the order and refund the money, I receive a new order confirmation email, UNBELIEVABLE.As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam.This is not how you treat your customers.

Four out of five:I am awarding 4 stars because the advertisement leads one to believe you are a UK based company and it was only when I was advised by Hermes that they had a parcel from B2C Europe and upon subsequent delivery that I realised you were based outside UK. That in itself is not a problem, I am happy to deal with companies outside UK, it was just not expected.Apart from that excellent, kits were as ordered and dispatched promptly but delivery was longer than I expected as I thought you was UK based, but was ok considering you are not UK based..

Took over 2 weeks to arrive:Took over 2 weeks to arrive. Could have been shipping. But pleased with the product.

ORDER STILL NOT RECEIVED AFTER MORE…:ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS.Order: S4Q0KVYOH Placed on 04-27-2020:April 27th, 2020: I ordered 2 tins of paint, £10.00 each £5.99 shipping, total £27.97Today, June 17th 2020: The goods have still not arrived May 30th, 2020: I emailed 1001 Modelkits to enquire about my order of April 27.June 2nd, 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product, or a different product of my choice ( or - 5% of the original value).June 4th, 2020: I replied to say I would accept an alternative product priced £7.99 plus a £3 voucher.June 6th, 2020: Having had no reply from them, I re-sent the email of June 4th.June 10th, 2020: Having had no reply to either of my previous emails, I emailed again, asking them to cancel the original order and issue a refund, as I had lost faith in their ability to fulfil the order.June 17th, 2020: A reply – at last! – but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously).I have tried to ring on numerous occasions, but the phone number does not work.Clearly, in light of the above, I do not want the voucher, or indeed the goods originally ordered (and paid for) on April 27th, as I have now bought them elsewhere.HOW DO I GET MY MONEY BACK?

Goederen kunnen niet geleverd worden ondanks directe betaling: doet alsof ze goederen hebben, je betaalt en dan krijg je de melding dat het niet geleverd kan worden en aan het goede eind is nog een aardig eind, dat het dan zo was dat ik op de pagina keek en moest constateren dat het artikel dat ik besteld had, nog steeds leverbaar zou zijn en over 2-4 weken geleverd kan worden. dus één keer en nooit meer. oh ja aan het eind werd nog gezegd dat ik iets mag bestellen met dezelfde waarde en of een tegoedbon krijg voor een volgende aankoop. Totaal slecht gedrag naar klanten toe. Ik kan het alleen maar afraden om daar te bestellen

Confirmed with credit card they have my…:Confirmed with credit card they have my money butNo email acknowledgement of order No contact with ship date,Phone number doesn't worktried several times to use the ""contact us"" page and keep getting ""An error occurred while sending the message, please try again. ""WTH

Puzzel nooit geleverd:Ik heb puzzel besteld, die wordt niet afgeleverd omdat het postcode niet helemaal correct was bij het afleveradres. Heb dat direct gemeld bij 1001 met de vraag of ze het naar het juiste afleveradres met het juiste postcode kunnen sturen. Ik heb nooit iets teruggehoord, maar krijg wel continu mailtjes om ze te beoordelen. Ben wel mijn geld kwijt en heb nog steeds geen puzzel

Duurde wat lang voor het artikel bij…:Duurde wat lang voor het artikel bij ons was, voor de rest alles ok

Overpriced:Veel te duur met de prijzen van de goederen. Pure afzetterij

Het nummer dat Modellbau 1001 mij gaf...:Het nummer dat Modellbau 1001 mij gaf kost geld.Voor mij 20 euro.Aan de telefoon werd mij verlegen verteld dat het nummer zogenaamd gratis was.

defect:levertijd op 15.5.-besteld op4.6.2020 geleverd is 3 weken telefonisch niet bereikbaar zelfs per mail geen antwoord geen gebruiksaanwijzing

Package arrived:Package arrived, but they didn’t say which courier the tracking number was for so had no idea when it was arriving. Overall arrival time was as originally stated however so all fine in the end

na meerdere keren bellen geen gehoor:

Good shop:Good shop, but things just take a little too long time.

Top service:Relatief lange levertijd. Maar dit kon ook aan covid19 te wijten zijn

Scammer!!! Scammer!!!!! Scammer!!!!!!!!!!!!!!!!!!!!!:Scam! Scame!! Scame!!! Paid over £100 on 5 May until 5 Jun still no item, I paid item was in stock them got a Voucher 37.98 Euro in Euro for tiem no in stock!!!! but i paid In £37.98 English pound!!!!!! They DID NOT DO REFUND MONEY!!!!!!!!! I thought was a UK company 1001models.co.uk and has it UK Customer phone Number so i placed order!!!! called Phone line but been cut off!!!!!!! i need refund back to my card NO Voucher!!!!! Totally a scammer company!!!!! Still no items!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Erg trage levering...:Prima producten maar erg trage levering. Op de site staat dat de eco levering 6 tot 11 werkdagen duurt. Nu krijg ik een mail dat dit 4 tot 6 WEKEN kan duren. Wordt dit met de fiets gebracht ofso?

Terrible aftercare service:Terrible aftercare service, I placed an order for an expensive model kit that arrived damaged, fair enough shipping is not their fault, however the box had been previously opened and repacked wrong, All three of there contact numbers do not work, sent multiple emails and when I finally got a reply they offered a 10% credit note, which won’t even cover the cost to repair or cover up the damage, since that email to which I replied to they have had no further contact with me nor given me the credit note.Unfortunate as the price was decent, and looking at other reviews I’m not the only one.

Terrible experience..:Terrible experience... the scaletrix came with a french plug (I ordered from a British website, I.e. a .co.uk and had it delivered to an English address so it should’ve come with an English plug). There are no phone numbers that actually work !!! And i have looked all over the internet for contact phone numbers. I had to spend £25 to return the scaletrix as it’s broken (and I had to buy a french to Uk plug adapter). When I do get a reply to my questions (sent via the website) my question is rarely answered correctly!!! And I am still chasing them up for my refund and also for them to reimburse me for the postage for me to return the broken scaletrix set!!!Terrible company

Very long delivery time:Very long delivery time, everything else ok.

Italeri C130J Herc Model 1/48:Hard to find kit they had at a reasonable price with decent shipping window. Will use them again.

Embarrassing Email Tennis Customer Service:I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold, I ordered the item from 1001 Models nearly 3 weeks ago now.The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount.So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal.Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Dernier commentaire dans la demande #For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had ’closed and merged into this request’. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days.Happy days, or so I thought. The following days (now weeks) of email tennis I received an email ‘we juste received your products, and the refund will be available next week. Would you like tyour product .’Yes, I would like my product, hence why I initially ordered it.Bizarrely they reply ‘We inform you that the refund of your order # was requested on May 26th from our accounting department.This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment.We insist that this refund will be made within 14 working days.’So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal?So nearly 3 weeks on and waiting for either a refund or item, I’m confused as to which one.

This site masquerades as a UK trader…:This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders, and I resent these sort of traps being set. For the time being it does not matter so much in terms of customs tariffs, but from 2021 it presumably will. so caveat emptor. Also, their emails contain links that are not live, and when you do get on their website and enter their given details in the tracking box, it still does not work.

I felt i was deceived by the Company…:I felt i was deceived by the Company not stating that they are based in France.Your communication skills are poor and so is your delivery speed.4 weeks for delivery. I will not be using again

Verkeerd raketmodel geleverd en verpakking van onderdelen opengescheurd:Verkeerd raketmodel geleverd. Ik had de Duitse missie modelbouwraket besteld. De Franse missie werd geleverd. Het plastic zakje met de onderdelen is opengescheurd. Geen goede service.

De bestelling gebeurde in een moeilijke…:De bestelling gebeurde in een moeilijke periode. Toch vind ik het onbegrijpelijk dat een IBAN betaling slechts na één week verwerkt werd. Levering en kwaliteit prima.

Ordered almost 2 months ago:Ordered almost 2 months ago, still nothing. When I contacted them 5 weeks ago, got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this, I hope we can make them stop this ""service"" and get our well-deserved refunds.

Ordered my item nearly 4 wees ago:Ordered my item nearly 4 wees ago, still not shown up. Tracking number does not work. Avoid, All the 5* rateings look fake to me

Rip-off:Rip-off Afbeelding komt niet overeen met de levering

Ordered model paint on March 17:Ordered model paint on March 17, order got confirmed a day later and email 2 days later that was processed on March 18. By May 5th still nothing, reply on an email they told that the order was shipped on March 26 and I should ask in 15 days again. By May 20 still nothing and now they went silent on my emails. Asked for refund now through my credit card company. Would not use it again.

My item was shipped 8 days ago and I…:My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I’m just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.

Very unhappy customer.:Take extra money for fast delivery then it does not come in time said. Still not got yet. Check their community section on FB page, lots of people with same complaint. I will not order from here again and suggest no one does. Appear a cowboy operation. I am.appealing through PayPal for a refund.

This website helped me out alot when I…:This website helped me out alot when I was finding paint for my model lorrie. And the post was good aswell regarding the problem we are in.

they said they had my item in stock i…:they said they had my item in stock i paid them nearly £100.00, when it did`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .

Vertraagde levering: Relevante informatie die nodig was voor inklaring in Zwitserland was vergeten. Dit verlengde de levertijd met weken.

Maar wie heeft het bestelde.nou…:Maar wie heeft het bestelde.nou geleverd. Niet bij de geadresseerde. Vreemd?

Terrible service.:Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001!This will be my first and last purchase from 1001.

Item never received:Item never received. Unable to contact seller to let them know that the item has been returned to them by their courier.Would not use again.

I'm still waiting for my order after…:I'm still waiting for my order after two weeks what's the delay