Klantenbeoordelingen van 1001puzzles

Poor packing allows damaged package:I ordered a Porsche 356 Di cast model and it was only wrapped in one layer of bubble wrap. The car itself arrive okay but the packaging/display was damaged. This could have easily been prevented with another layer of wrap or a box and wrap. Not worth sending back as it appear this is the only/last one available in silver.

Order No2000061183:Order No. 2000061183 ordered 29/07/20 and still not arrived

Tot nu toe goed:Tot nu toe goed. Levering later dan aangegeven. Ik ontvang spammails sinds ik de bestelling heb geplaatst...

Erg lang moeten wachten en geen…:Erg lang moeten wachten en geen antwoord op een verzonden mail.Zou hier niet weer bestellen.

It took a while to get here:It took a while to get here, but I didn't realize it was coming from France. Mix in COVID and delays are bound to happen. Anyway, The masks for the B26 look amazing. Thank you.

With the covid 19,its taking alittle…:With the covid 19,its taking alittle longer to receive orders,but otherwise not to bad,when its in stock.I will certainly continue to order other goods

Goede service:Correcte levering.Vriendelijke navraag/informatie als een bestelling onduidelijk is. Levering duurde even vanwege Covid19?ben tevreden!

Fast Delivery and secure parcel well:

Lange levertijd, verder prima:Wat ik had besteld is geleverd. De levertijd was alleen wel wat lang (4-5 weken).

Horrible Order Processing - Do Not Buy From 1001 Hobbies:I have twice within a month received the wrong items in my shipment. Does anyone confirm what ordered item is being sent before shipping? Absolutely the worst online buying experience I have ever had.

I’ve used these guys a few times:I’ve used these guys a few times. You place your order and get about a million notifications then silence for a few weeks. Then all of a sudden Hermes or UPS tell you they have had an international package for you and it appears on a courier. Good prices on some items, every order has been completely fulfilled for me.

Item took weeks to arrive, poor customer service:Model took two and a half weeks to arrive, although advertised it wasn’t in stock, no email from company until i emailed them. Model arrived just covered in bubble wrap no additional box.

Het kon erger...:Duurde eeuwen om mijn geld terug te krijgen

Absolutely terrible service took over…:Absolutely terrible service took over 14 days to arrive for items that fitted in a large envelope type package , no updates , it took them 5 days before it was sent from the day of my payment for the order, the worst online shop I have ever used , no way to realistically contact and when I did email no reply after 3 emails , obviously they don’t care about their customers at all ! will not buy from again ever

Did not receive what I ordered:Did not receive what I ordered. Got something completly different....

Good quality but.....:Although the goods ordered were of high quality, I feel the service was slow for this day and age with misleading dates quoted on the tracking facility.

Goede shop, veel keus:Goede shop, veel keuze en goed georganiseerd!Paar kleine zaken maar wel irritant:- de link in de e-mails werkt soms niet door de verwarring in 1001hobbies en 1001modelbouw- levertijd wel erg lang van sommige zaken.

The site can be a bit 'clunky' to…:The site can be a bit 'clunky' to navigate if you are not sure what you're looking for. Overall though, the site does have extensive ranges of models, paints, etc. The prices compare well to Amazon and eBay and delivery dates are really good and mostly the orders arrive before the quoted dates. It's just not that easy to use on a mobile phone!

Lack of correspondence:Bought a model Ferrari for my son. Transaction went through easily enough. However, the model came from France and the tracking information (translated from French) suggested it might take 30 days before delivery. Contacted 1001Modelkits to ask for clarification and did not receive any reply. Slightly disappointing. The model did turn up, however, a few days later. So alls well that ends well. Just please, reply to correspondence.

Bijna perfect!:Heel goeie prijs voor de producten die ik toch, makkelijke betaling en snelle levering. Daarbovenop was het pakket goed verpakt! Jammer genoeg geen 5/5 want mijn producten zaten onder het stof. Verder niets op aan te merken.

Frankly inadequate:Frankly inadequate. 9 days to ship a small photo-etched part which was in stock, then 15 days to arrive from Northern France to the UK. So 24 days in total. The management needs to review its procedures. There are plenty of model suppliers out there.

Heel tevreden over het verloop van de…:Heel tevreden over het verloop van de bestelling De levering zou wat beter kunnen maar het bedrijf was tijdens mijn bestelling aan het verhuizen

My first order was fantastic and…:My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.

1/32 SU 27 flanker.:Excellent price. Postage time quite long item well packed. Overall would use 1001 models again . Thank you

In de advertentie stond 3 dagen post:In de advertentie stond 3 dagen post. Het kwam na 5 dagen aan en we waren al weggereisd. We wonen in het buitenland.

Wow you reply really fast when you want .....:Dear customer,Can you please give us your order reference ?thank you for your response,1001Hobbies'customer careso after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.

I ordered an item on July 7 and have…:I ordered an item on July 7 and have not received it as of July 28 (three weeks later)

Received what I ordered in a reasonable…:Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint

1001 is ridiculous:6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.

Ik heb op de model bouwdozen erg lang…:Ik heb op de model bouwdozen erg lang moeten wachten ,en de bezorger kon mijn adres niet vinden.??Deze appartementen staan er al acht jaar.!!

I still haven't received the order:I still haven't received the order. Here's what's on the post office website:No.LD081194255FRWednesday, July 22The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path.Wednesday, July 8Your mail was delivered to the Post Office by the sender.Tuesday, July 7Your mail was delivered to the Post Office by the sender.

Package arrived in a timely manner:Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.

Uiteindelijk ontving ik, zoals aangekondigd door 1001Modellbau: Bestelling van een PE set voor de Arizona in schaal 1:200. Volgens de artikelbeschrijving zou de levering plaatsvinden op 20 juli. Dus ik heb gewacht. Op de 20e stond de status op ""Verzending wordt voorbereid"". Op de 21e ging het pakket de deur uit en kreeg ik een UPS-nummer. Item ontvangen via UPS op de 24e, zoals aangekondigd via UPS. Het pakket werd waarschijnlijk verzonden vanuit Frankrijk. De verpakking in de envelop van de PE-set vertoont enkele sporen van beschadiging. Of de UPS-koerier had een slechte dag of de medewerker die het item inpakte. Maar verder is de PE set compleet en in goede staat. Dus de bottom line - besteld en ontvangen zoals 1001Modellbau.de had aangegeven in de artikelbeschrijving. Eén ster in mindering vanwege de verpakking, anders was het 5 geweest.

Very slow postage took weeks for my…:Very slow postage took weeks for my items to arrive. Then disappointed when it finally arrived the shell that came was clear when I was expecting a painted one

Te weinig info, duur, en te lange leveringsduur:Vanaf 69 euro verzending is het gratis verzending staat op de site, kom je bij betalen komt er direct 10.99 euro bij, ik vindt het veel geld voor het volume van de bouwdoos die je krijgt en ook weinig informatie er rond. Lange verzendtijd.

Arrived on time packed well very…:Arrived on time packed well very pleased with outcome will use again

I never received my order:I never received my order. Please refund my money.Mike Blough616.238.2634

Unbelievably awful service:I was planning on buying various things from there site, but after seeing these reviews I tested it with one item first. I payed for the fastest shipping option and they still took over 2 months. After I finally recieved the package I figured I could order the other things I wanted since the first one checked out (even with ridiculous time). But than a month after my second order I receive an email stating the items were listed at the wrong price , and they removed every single item I purchased from their website. Took them a month to let me know they messed up, AND THE REFUND STILL HASNT GONE THROUGH!!!Forgot to add this part too at first... but also when I asked them a question via email it took 4 days for a response and the answer was just PART OF MY OWN QUESTION COPY PASTED AND SENT BACK TO ME.I HIGHLY DONT RECOMMEND THIS SITE!!!!!

Toevallig dat deze model redelijk…:Toevallig dat deze model redelijk normaal geprijsd is,.. maar ik kom regelmatig vliegtuig bouwdozen tegen die 2x zo duur zijn elders,.. goed voorbeeld is de Tamiya P28 Lightning,1:48 scaal... kost bij jullie €110,- terwijl overal elders €65,- Tot €69,- zo ook de AirfixMosquito, scaal 1:24 bij julle ver over de €200,- terwijl je m elders kan kopen voorde helft,...dit valt me op met veel van jullie pakketten,..waarom is dit zo..?Maar bestelde artikelen van mij zijn altijd zeer goed en snel geleverd, dus dat is topMet vriendelijk groet,Cees

Disappointing:Ordered a kit 9 weeks ago and was told that it had been dispatched a week later. After several email exchanges I requested an update or a refund to which the response was that they were still following up with Hermes. No further communication was forthcoming so I instructed my bank to reclaim a refund via the Chargeback arrangement which they did straight away. For more than 20 years I have ordered models from all over the world with few problems. Perhaps I was just unlucky but this was the first and last time I will use this supplier.